Customer Service Representative

Customer Service Representative

First impressions are powerful. You never have a second chance to make one.

That’s why we’re looking for someone who oozes professionalism and composure.

As our next Customer Service Representative, the first point of contact, you’ll play a pivotal role in managing customer experience.

This isn’t run-of-the-mill cold-calling – you’ll be getting stuck into inbound business-to-business calls, solving problems, processing orders, and resolving complaints.

Confident juggling tasks? A clear communicator and a good listener? If so, this could be the ideal next career step for you.

ITW Construction oversees the specialised products that drive successful work in the residential, commercial and renovation sectors.

Part of a global group, we’re growing above market rate and our Construction Products business has annual revenues of some $1.8 billion.

It’s a friendly and welcoming working environment – within a proven business offering potential for career progression. You could be our next Customer Service Manager in the making.

The Benefits:

• Joining the business’s top-performing customer service team
• 11% pension
• 25 days’ holiday plus stats
• Discounts at gyms, retailers and restaurants
• Childcare vouchers
• Cycle to Work scheme

Joining a team of 12 fellow representatives, you’ll be reporting to a Team Leader who supports rather than micromanages.

Based in central Glasgow, we’re easy to reach via car or public transport.

Monday to Friday, your working hours will be 8am to 4pm and 9am to 5pm on rotating weeks.

The Key Requirements:

• At least two years of customer service experience (not telesales)
• IT Literate – Microsoft Office and ideally Sage or a comparable database/system
• Proactive – the ability to digest information and decide on the best cause of action
• Multi-tasking – confident taking down details efficiently whilst on the phone
• Professionalism – the drive to take full ownership of your work

If you’re an ambitious customer service professional, please submit an up-to-date CV that’s tailored for this opportunity. We look forward to hearing from you.

This advert is being managed by Partners of Research Ltd. trading as Hiring People. Your details will be passed onto our client. In some cases, where our client is acting on behalf of another employer, your details will also be passed onto them. We expect our clients to hold your data in a responsible fashion, but ultimately have no control. Partners of Research Ltd and/or our client may contact you confirming receipt of your application. Your data will be located on servers both within and outside the EU.