Trainee Claims Handler

Trainee Claims Handler

Based in Dorking, Surrey

Starting salary of £16,500 pa

Sabre Insurance is a successful UK based insurer selling car insurance primarily through brokers, but also directly to the public through the Insure 2 Drive, Go Girl and Drive Smart brands. As a member of the Claims team you will be trained to investigate, negotiate and settle claims over a 2 year milestone training period. You will receive a performance review, including a salary increase every 4 months during the training period.

After the initial training has been completed (approx. 3 - 6 months) you will take responsibility for own case load including fire, theft, windscreen claims and eventually some non-serious personal injury, dealing with solicitors, insurance brokers, loss adjusters and direct contact with customers and third parties. Key

Responsibilities:

• Ensure that allocated claims are fully investigated.
• Act as the key contact for specific customers/brokers.
• Communicate with policyholders, solicitors and others by telephone and in writing.
• Identify opportunities to make recoveries and follow the recovery through.
• Maintain accurate estimates on outstanding claims so the appropriate reserve can be made for each claim.
• Work within the team to ensure that all claims are settled within appropriate time scales.
• Work flexibly within the team, assisting colleagues wherever pressure is greatest to enhance overall team performance.

Key Relationships:

• Reporting to the team leader, key internal relationships will be with other members of the team and other claims teams.

Qualifications and Experience:

• 5 GCSE passes or equivalent (grades A-C) including English Language and Mathematics
• Experience of working in an office.
• Excellent communication skills.
• Computer skills.

Competencies:

• Planning and organising
• Delivering results
• Embracing change
• Team working  
• Self-development  
• Delivering excellent customer service