Trainee Claims Handler

Dorking, Surrey
£16,500 pa
23 Jul 2018
17 Aug 2018
Contract Type
Full Time

Trainee Claims Handler

Based in Dorking, Surrey

Starting salary of £16,500 pa

Sabre Insurance is a successful UK based insurer selling car insurance primarily through brokers, but also directly to the public through the Insure 2 Drive, Go Girl and Drive Smart brands. As a member of the Claims team you will be trained to investigate, negotiate and settle claims over a 2 year milestone training period. You will receive a performance review, including a salary increase every 4 months during the training period.

After the initial training has been completed (approx. 3 - 6 months) you will take responsibility for own case load including fire, theft, windscreen claims and eventually some non-serious personal injury, dealing with solicitors, insurance brokers, loss adjusters and direct contact with customers and third parties. Key


  • Ensure that allocated claims are fully investigated.
  • Act as the key contact for specific customers/brokers.
  • Communicate with policyholders, solicitors and others by telephone and in writing.
  • Identify opportunities to make recoveries and follow the recovery through.
  • Maintain accurate estimates on outstanding claims so the appropriate reserve can be made for each claim.
  • Work within the team to ensure that all claims are settled within appropriate time scales.
  • Work flexibly within the team, assisting colleagues wherever pressure is greatest to enhance overall team performance.

Key Relationships:

  • Reporting to the team leader, key internal relationships will be with other members of the team and other claims teams.

Qualifications and Experience:

  • 5 GCSE passes or equivalent (grades A-C) including English Language and Mathematics
  • Experience of working in an office.
  • Excellent communication skills.
  • Computer skills.


  • Planning and organising
  • Delivering results
  • Embracing change
  • Team working  
  • Self-development  
  • Delivering excellent customer service