Industry Operations Administrator (Temp to Perm)

OVO Energy
Bristol (City Centre), City of Bristol
£18,000 + benefits + bonus
20 Jul 2018
17 Aug 2018
Contract Type
Full Time

Industry Operations Administrator (Temp to Perm) 
£18,000 + benefits + bonus

The Industry Operations department is made up of a range of teams working on Industry data and associated processes. Our main function is to manage and correct industry data within one of the 2 areas: Industry Data or Smart Support. The work includes triggering and resolving issues with dataflows; as well as ensuring remedial work is undertaken to resolve metering/service issues and also technical support during Smart metering installs.

A role in this area gives you the flexibility to be able to work across multiple industry teams depending on business requirements. We want to create a multi-skilled team that can move fluidly between areas picking up new transferable skill sets and knowledge along the way. 

Successful candidates will have a passion for identifying better ways of working, an interest in learning more about the complexities of the Energy Industry in terms of managing industry data, and a desire to progress, which is supported via our Energy Rewards Steps (ERS) structure.

The key responsibilities within the various roles can include:

- Providing case management support for queries
- Managing daily processes
- Resolving complex industry data mismatches and queries
- Building and maintaining day to day relationships with 3rd parties
- Investigating exception issues on customer’s statements that prohibit billing
- Ensure SLAs and all associated work including case management and call support is of the highest possible standard
- Identifying areas of improvement, whether these be process or system driven and getting involved in projects that can further improve BAU effectiveness
- Talking to customers where applicable to aid in swift issue resolution

That sounds super exciting, but… Do I have what it takes?

This is a fantastic opportunity to be part of a complex and varied department with the opportunity to move around between teams and develop a broad but deep knowledge.  

We are seeking individuals with first-hand experience of Operations within an Energy Business who are keen to further develop their expertise within these areas.

We are looking for people who are:

- Confident communicators
- Fast learners
- Divergent thinkers
- Able to make independent decisions even when under pressure
- Able to learn complex and varied processes
- Flexible, reliable and enthusiastic
- Able to use their own initiative
- Able to work in fast paced working environment

You’ll have a thirst for knowledge and be keen to broaden your skills and knowledge base. 

We expect people to never stop asking why – we are always looking for ways to improve our processes so you will need to be able to identify areas for improvement and to challenge the status quo to better improve the performance and efficiency of the team.

We believe in fuelling human progress with clean and abundant energy for all. 

We were set up to always find a better way and challenge the status quo: we want to be the good guys, find a way, and build something great. We embrace simplicity, transparency, and treating people and our planet fairly.

We understand that attracting and keeping the best talent is key to our bright future, so our people will always share in our success. Our benefits are pretty nice too....

From us you’ll get ...

- A competitive salary with the opportunity to earn a performance-based bonus every 6 months
- 4% of your salary to spend on flexible lifestyle benefits
- 3% matched employer contribution to your pension
- 25 days' holiday + 1 for your birthday
- And many more... 

We celebrate diversity and value equal opportunity; We want to build a team which represents a variety of backgrounds, perspectives, and skills, and we decide employment on the basis of merit and potential.

To apply for the role of Industry Operations Administrator (Temp to Perm), please apply via the button shown. 

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Additional Keywords: Industry Operations Administrator, Energy Industry Agent, Industry Operations Co-ordinator, Operations, Energy.