Area Manager

BENEFITS
20 Days Holiday
Company Pension
Hours 9.00 a.m. to 5.00 p.m.

SUMMARY
Responsible for delivering outstanding customer and property services to a portfolio of developments owned or managed by our client on behalf of their clients. Provide strong leadership and robust performance management for a geographically dispersed team.

JOB DESCRIPTION:

• Organise and delivering high quality management services to clients, RMS Directors, Residents Associations and leaseholders.
• Establish a close working relationship with landlord clients and ensure all aspects of the management agreement are delivered.
• Deliver a professional management service following the takeover of new estates.
• Adhere to statutory requirements, including the lease, S20, ARHM Code of Practice and industry best practice.
• Provide attentive, close management and detailed attention to new developments coming into management.
• To be prepared to accept telephone calls out of normal working hours in urgent situations and to take whatever emergency action is necessary in the circumstances.
• To understand and adhere to all our policies and procedures for Estate Services, and to contribute to their development.

SKILLS AND KNOWLEDGE REQUIRED

• Previous experience within private leasehold management required
• Experience in project management essential
• Team management experience
• Ability to communicate with both residence and site managers
• Member of the Institute of Residential Property Management ideal
• Keep up to date with all legislative and regulatory requirements.
• Manage work in accordance with budgets and be able to demonstrate clear and effective communication at leaseholder group meetings and to individuals.
• Prioritise workload effectively to ensure urgent attention is given where required.