HR Shared Service Manager

HR Shared Service Manager
Bolton
6 months
GBPCompetitive

HR Shared Service Manager required for a contract position at a national household name.

To lead organisation's HR Service Centre, ensuring a compliant and efficient service to all customers across all HR processes. Building an innovative and professional HR function with high engagement, flexibility and progression, underpinning the organisation's values and behaviours

Role

Lead and develop a team of 70 people ensuring they are engaged and committed to the delivery of excellent services to our customers.

Delivering HRSC strategy.

Accountable for ensuring that all HR processes are effectively deployed and measured.

Accountable for the delivery of performance measures for the HRSC.

Accountable for managing customer and supplier relationships in a professional manner, influencing thinking and managing by facts and data

Deliver best practice approaches using both external and internal benchmarking

Accountable for seamless relationships with stakeholders that ensure the end to end process is delivered

Manage change initiatives ensuring stakeholders understand the full impact, including costs, on the HRSC

Understanding and deploy systems and technology to best effectively deliver a highly professional and seamless service for customers

Accountability for GBP150m annual payroll costs

Constantly drive change through continuous improvement methodology and leadership

Work seamlessly alongside HR Directors & Experts to clearly specify and execute business needs and change requirements

Ensure safe systems of working are in place and maintain excellent working relationships with third party suppliers

Ensure safe systems of working are in place

Requirements

Five years knowledge of pay and remuneration, recruitment and vetting procedures.

Excellent leadership skills with a high degree of emotional intelligence.

Deep experience of leadership and influencing others.

Highly developed knowledge and best practice of both contact centre and HR service centre operations.

Thorough knowledge of employment legislation.

Demonstrable experience in executing change programmes.

Drive, determination, grit with the ability to challenge the status quo.

Experience of lean and end to end process management principles.

Highly developed skills around dealing effectively with third party suppliers.

Demonstrable ability to embrace new ideas and focus on Continuous Improvement.

Excellent organizing, analytical and planning skills.

Team worker, able to work with colleagues and customers at all levels.

Proactive customer management.

Financial Planning and Forecasting.

Excellent judgement and decision making skills.

Can do delivery focused approach.

Performance management.

Demonstrable track record of building relationships especially in a Trade Union environment.

Resilience and flexibility.

Commercial acumen.

If you have the above skills and experience click apply now for immediate consideration. Please note only successful candidates will be contacted.