IT Service Desk Analyst

Location
Ripley
Salary
£21,999 - £24,171
Posted
19 Jul 2018
Closes
16 Aug 2018
Sectors
IT
Contract Type
Permanent
Hours
Full Time

IT Service Desk Analyst

Location: Force Headquarters

Business Area: Information Technology

Department: TS - IT Support

Grade: 5

Salary: £21,999 - £24,171

Part/Full Time: Full Time

Hours per Week: 37

Additional Working Conditions: Suitable for Job Share, Flexi-time, Part Time

Type of Contract: Permanent

Vetting Level Required: MV, SC

Description  

To provide an IT Service Desk function to Leicestershire Police in accordance with the Force Information Security Policy.

To facilitate all initial communications to the Department through the IT Service Desk including incidents and service requests reported via phone, email, walking visitors and through a regional service portal.

First line resolution of faults and tasks as appropriate. Logging, prioritisation and management of all calls. Perform daily health checks for all information systems on a rota basis.

To provide systems administration in supported applications/infrastructures. Perform JML procedures to support access to force technology and systems. Updating documentation and reference material as appropriate.

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