Technical Support Engineer
- Recruiter
- Anonymous
- Location
- Southampton
- Salary
- 28000.00 - 30000.00 GBP Annual
- Posted
- 18 Jul 2018
- Closes
- 11 Aug 2018
- Sectors
- Education & Teaching, Support
- Contract Type
- Permanent
- Hours
- Full Time
An exciting opportunity to join the expanding design department at one of our most prestigious clients in Southampton.
A support engineer is required, responsibilities will include
• To answer, investigate and resolve client support requests
• To investigate and resolve internal support requests
• To update support case documentation on SID
• To assist the Senior Support Engineer with level 2 escalation support cases
• To produce MG knowledgebase articles and advice notes to support regular support activity
• To conduct remote access sessions to support live projects
• To create and maintain support records, documentation and procedures
• To investigate and resolve faulty products returned under RMA
The successful candidate will have the following skills/experience.
• Cisco experience essential, CCNA/CCNP desirable
• Excellent IT literacy, including Microsoft Office Applications
• Electrical or Electronic background desirable
• Excellent attention to detail and the ability to work effectively to procedures
• Knowledge of Video Surveillance systems desirable
• At least three years' experience in a technical support environment
If you are interested to hear more and to apply please contact Hollie Smith on (Apply online only)
A support engineer is required, responsibilities will include
• To answer, investigate and resolve client support requests
• To investigate and resolve internal support requests
• To update support case documentation on SID
• To assist the Senior Support Engineer with level 2 escalation support cases
• To produce MG knowledgebase articles and advice notes to support regular support activity
• To conduct remote access sessions to support live projects
• To create and maintain support records, documentation and procedures
• To investigate and resolve faulty products returned under RMA
The successful candidate will have the following skills/experience.
• Cisco experience essential, CCNA/CCNP desirable
• Excellent IT literacy, including Microsoft Office Applications
• Electrical or Electronic background desirable
• Excellent attention to detail and the ability to work effectively to procedures
• Knowledge of Video Surveillance systems desirable
• At least three years' experience in a technical support environment
If you are interested to hear more and to apply please contact Hollie Smith on (Apply online only)