Desktop Support Analyst
- Recruiter
- Anonymous
- Location
- Banbury
- Salary
- 10.00 - 13.00 GBP Hourly
- Posted
- 18 Jul 2018
- Closes
- 26 Jul 2018
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
Our client - a well respected organisation in Banbury, are looking for a Desktop Support Analyst to cover holiday cover in July and August on a temporary basis. They need temporary support on 30th July - 3rd August & 13th August - 24th August. This role is office hours Monday to Friday paying between GBP10.00 - GBP13.00 DOE.
You will be responsible to provide on-site and remote first and second line support to internal customers, assisting them with IT queries via phone, e-mail or remote methods. You will be the first point of contact for helpdesk tickets and escalating queries to other helpdesk staff as appropriate.
Key accountabilities for the Desktop Support Analyst:
??To provide effective technical support and fault resolution with timely feedback to users
??To administer and maintain the company's hardware (laptops, VOIP phones, mobile phones and video conferencing) and software in line with company policy.
??To be the first point of contact for helpdesk queries, ensuring they are correctly logged and updated.
??To ensure that helpdesk queries are resolved in a timely manner, escalating them where appropriate.
??To maintain a high degree of customer service for all support queries and adhere to all service management principles.
??To provide support to IT projects
??Any other tasks that maybe requested
Skills & experience for the Desktop Support Analyst:
??Previous experience in a similar role would be an advantage
??Strong customer service skills
??Commitment to the role
??Good written and verbal communication skills
You will be responsible to provide on-site and remote first and second line support to internal customers, assisting them with IT queries via phone, e-mail or remote methods. You will be the first point of contact for helpdesk tickets and escalating queries to other helpdesk staff as appropriate.
Key accountabilities for the Desktop Support Analyst:
??To provide effective technical support and fault resolution with timely feedback to users
??To administer and maintain the company's hardware (laptops, VOIP phones, mobile phones and video conferencing) and software in line with company policy.
??To be the first point of contact for helpdesk queries, ensuring they are correctly logged and updated.
??To ensure that helpdesk queries are resolved in a timely manner, escalating them where appropriate.
??To maintain a high degree of customer service for all support queries and adhere to all service management principles.
??To provide support to IT projects
??Any other tasks that maybe requested
Skills & experience for the Desktop Support Analyst:
??Previous experience in a similar role would be an advantage
??Strong customer service skills
??Commitment to the role
??Good written and verbal communication skills