Internal Account Manager

Job title: Internal Account Manager

Location: Abingdon

Salary: Highly Competitive

Benefits: Salary sacrifice scheme including cycle to work, childcare vouchers, dental/healthcare, 25 days plus stats Holiday, High contributory pension

Our client is a world leading provider of diagnostic products and connected health solutions. They are committed to providing innovative solutions and exceptional support to organisations seeking to detect the abuse of drugs and alcohol.

The Internal Account Manager, (New Business), will be working with existing customer accounts to increase revenue by recognising upsell opportunities, whilst developing lasting relationships. The generation of new business with net new logo accounts, whilst creating and documenting a prospect/pipeline. Collaborate with all employees as necessary, to deliver an outstanding customer experience whilst protecting the Company's interests.

The day-to-day duties

Office-based role, responsible for managing and growing revenue of existing customers within a geographical territory. The role is supported by an external equivalent and so there will be regular communication with this field based account manager to effectively support each other and deliver on the territory revenue target.

The partnership will be accountable for determining territory sales plans that focus on growing the public and private divisions through provision of Drug and Alcohol products and services.

6 to 12 month Targets

• Hit monthly, quarterly and yearly revenue targets based on achievable divisional growth.
• Pipeline management via Salesforce
• Complete call volumes to drive revenue.
• Close customer requested quotations as a priority.
• Develop revenue opportunities in existing accounts via upsell.
• Develop revenue opportunities in net new logo accounts.
• Maintain or improve margin levels.
• Prepare customer quotations in a timely manner.
• Set up customer meetings as appropriate.
• Manage customer queries, complaints and other requirements through different business departments to ensure customer satisfaction and be a point of escalation for the customer.

Environment and Culture:

• Hard working and motivated by success.
• Collaborative team culture.
• Positive working environment.
• Accountable and proactive team.
• Innovative ideas and entrepreneurial drive embraced.
• Customer and quality focused.

Required Knowledge, Skills and Qualifications:

• Excellent telephone manner and an able communicatorGood at building and maintaining work relationships.
• Can understand customer requirements and determine upselling opportunities.
• Able to prioritise efficiently.
• Can demonstrate driven and hard-working personality

How to apply

If you feel you have the relevant skills and experience to join our client's team as an Internal Account Manager, please click on 'apply' and upload your CV.