Telesales Executive - Birmingham City Centre

Telesales Executive - Birmingham City Centre

Non-negotiable:

• 2-3 years telesales experience
• Proactive and experience in a manual dialing environment
• Consultative selling experience
• Computer Literate (Outlook, Word and Excel)

Experience working in a start-up or smaller business would be beneficial.

OTE: GBP26,000, commissions are uncapped

KPI's:

• Calls per day

• Talk time per day

Team setup:

• There is a sales team of 6 and this is growing, will report to the Sales Operations Manager. This is a family run business that started out 3 years ago and is growing quickly. Dress down fridays and they run lots of different incentives. It is a driven and exciting environment for someone who wishes to excell.

We require two Telesales Executives.

Interview process:

• 2 stages, 1st telephone interview, 2nd face to face competency based interview with role play.

Benefits:

• Pension, reward scheme, 20 days + bank holidays

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Job Purpose

We believe our people are our most valuable asset and you will be joining a team responsible for directly driving the growth of the organisation - The role of a sales executive is about much more than winning new business. It is about keeping the nations fleets on the road through engaging new clients with targeted campaigns and consultative discourse to get to the heart of their needs to provide fleet solutions that keep them moving forward.

Of course this is a sales role, so driving revenue growth is the overriding success metric - So, like all sales roles, this position comes with KPI targets and pressures to deliver sales, so resilience and determination are key. But we believe we provide a supportive and friendly environment in which we want our people to succeed.

You'll primarily be making outbound sales calls and occasionally converting inbound leads. We will set you up for success by giving you the tools needed to establish a good call structure, quickly build rapport and identify customer needs.

You will generate selling opportunities through your outbound call activity that you will then convert into successful sales. Once converted you will manage the early stages of the customer cycle to ensure a smooth onboarding process and achieve initial usage.

We will work with you to set sales targets and establish KPI expectations and then do all we can to help you achieve and exceed them allowing you to benefit from high levels of open-ended commission earnings.

• Generate revenue and selling opportunities through outbound sales calls

• Manage and convert inbound leads

• Push to meet and exceed agreed KPI and sales targets

• Deliver high quality calls and written communications with customers

• Strive to maintain an in depth understanding of all products and services

• Accurately record all contact and conversations with customers in the CRM (MS Dynamics)

• Display effective time management to prioritise activities and maximise productivity

• Work collaboratively across all business areas to help foster a supportive team culture

• Actively contribute to a positive working environment, demonstrating the company core values and behaviours

• Contribute and commit to a personal development plan that addresses all training and development needs as well as future career aspirations

To achieve individual sales target

To achieve individual activations target

To achieve individual point of sale revenue target

To achieve agreed fuel card credit applications

To achieve daily Call Time and Call Numbers targets

To achieve call quality monitoring scores

This is a demanding role and requires real determination and a commitment to overcoming day to day challenges - We recognise this and do all we can to support our people in reaching their targets.

Some of the key characteristics that make a successful Telesales Executive include:

• Resilience and Ambition

• Desire to learn and ability to pick up new information quickly

• Ability to build rapport and relationships

• A team player - See the importance of your role within the team

• Agile and receptive to change

• Self-Motivated and driven

• Passionate and proud of the service you deliver

• Computer Literate (Outlook, Word and Excel)