Customer Service Administrator (No Sales)

Are you looking for your next challenge????

Due to continued growth, we are looking to add an experienced General Enquiries Administrator to our customer service team on one of our most prestigious campaigns.

As a Back Office Advisor, you will be responsible for handling inbound calls(No sales), processing of customer account changes and putting our customers at the heart of what we do.

What are we looking for...?

If you have a passion for delighting customers, then we already have that in common. We are looking for individuals who are;

• Confident communicators and able to deal with customers via email and Telephone.
• Able to work with a level of autonomy.
• Comfortable navigating through multiple computer systems.
• Able to work as an individual but also contribute to our fantastic culture.
• Pro-active in resolving problems as and when they arise.
• Looking to establish themselves with a continually successful and growing business.
• Able to work to high levels of accuracy in a fast paced environment.

Why Us????

Since relocating our Newcastle base in 2016, we have continued to go from strength to strength. We are proud of the team we have and the culture they help us create. As we grow so do our people and we provide ourselves on being able to offer:

• Industry Leading training and support.
• Continued development and progression opportunities (Over 85% of our Management Team have been promoted internally)
• A competitive pay rate of GBP8.75 per hour.
• Job Security - Permanent 37.5 hour contract (Overtime available).
• Sociable working hours with limited weekend hours (Between Mon to Fri 08:00 to 20:00 Sat 08:00 to 14:00).