Front of House Supervisor

Mawgan Porth, Newquay
£18,500 per year (rising to £19,500 after probation)
13 Jul 2018
10 Aug 2018
Contract Type
Full Time

Front of House Supervisor

The Scarlet Front of House Team do things a little differently, providing a unique guest experience with outstanding attention to detail in every telephone and email reservation, right the way to waving the final goodbye.

The role of Front of House Supervisor is to support and be responsible for the day to day delivery of both Reservations and Reception aspects of Front of House, supervise and develop the team assuring consistent attention to detail and deliver the warm Scarlet hospitality at all times.

Key responsibilities include:

  • Support reception and reservations function
  • Perfecting guest journey
  • Room and rate management
  • Overseeing responses for telephone calls and emails
  • Upselling of all associated hotel services
  • Managing guest feedback
  • Assisting with team recruitment, training and development
  • Rota planning

The best applicant will have hotel reservations or reception experience as well as sales experience.  Also essential is a warm, friendly telephone manner, the ability to positively respond to customer feedback and a natural passion for hospitality.

Excellent verbal and written English, numeracy, computer literacy in Outlook, Word and Excel and the ability to learn how to use an in-house computer system.

We offer:
£18,500 per year (rising to £19,500 after probation)
Permanent contract for 40 hours per week
28 days holiday per year
Free meals whilst on duty
Hotel tips

After probation:
A free experience to stay in the hotel and eat in the restaurant
Cashback scheme for wellbeing
Many more perks

After 1 year of service:
Up to 3% company matched employee contribution to a pension scheme
One additional day of annual leave
Opportunity to apply for a grant to learn something new

Wish you were here? Please use the “apply” link to answer qualifying questions and attach your CV with covering letter.

Direct applications only. You will need to confirm that you are eligible to live and work in the U.K.


Closing Date is Tuesday 31 July 2018
Start Date - this position is available immediately


As one team we take responsibility for reducing the negative impacts our actions and activities have on the environment and our local community; something we feel is right and is our way of life.

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