ASB Team Leader (Social Housing)
ASB Team Leader
£40,000 - £45,000 per annum
Permanent, Full Time
CityWest Homes Services (part of the CityWest Homes Group) is an award winning property services provider based in London, and one of the Sunday Times Top 100 Best Companies to Work for. As Westminster’s leading housing management company, we manage over 21,000 homes, a mix of leasehold and social housing.
We are currently seeking an ASB Team Leader to join our head office in Westminster. This exciting role in the new centralised ASB team will help to make a real difference to the lives of residents experiencing anti-social behaviour on our estates. Leading a team of four ASB Case Managers, you will work to provide a professional, efficient and high quality service ensuring the highest standards of customer service at all times across two areas in Westminster.
Within this varied and rewarding role, your main responsibilities will include leading your team effectively, ensuring that excellent customer service standards are met and core business objectives and performance targets are achieved. The successful candidate will conduct monitoring and reviewing of performance across the city to ensure that the highest standards of service and quality are maintained. We are seeking an individual with experience of fostering and embedding a culture of continuous improvement in service provision and delivery whilst promoting best practice and identifying and implementing service improvements. You will also be expected to represent CityWest Homes at multi-agency meetings; lead as appropriate on complaints and complaint reviews and ensure tenancy enforcement action commences as and when appropriate.
We are looking for an individual with experience of delivering excellent customer service, extensive liaison and partnership building skills and will be a strong communicator who can liaise effectively at all levels. You will demonstrate the ability to make an immediate impact and to drive team performance to ensure CityWest Homes meets its targets across the City and key performance indicators set by Westminster City Council.
Closing Date: Friday 20th July 2018
Interview Date: Wednesday 1st August 2018