Based in Surbiton, UK, reporting to the Head of Service Delivery, this role requires a suitably qualified and experienced collaborative team member, the candidate is required to participate in an out of hours' support rota (24x7x365 on-call) -paid overtime.
+5 years in a network & systems administrator role +5 years with Microsoft systems +5 years Microsoft exchange +5 years VMWare and/or Hyper-V +5 years Desktop support MCP, CCNA, VCP required ITIL Foundation certification desirable MCSE desirable AWS/ Azure certifications desirable Fluent in English, proficient ability in another language advantageous HP, Cisco, Dell & Citrix hardware and software and storage technologies MS office proficiency Full UK drivers licence and own transport (if under age of 25)
Project delivery - fit for purpose and meet customer expectations Produced build documentation Monitor alerts in order to ensure minimum disruption to customer Meet client expectations in terms of quality of work; delivery to deadlines and cost Action customer enquiries on time and effectively Follow-up activities to resolution and to customer satisfaction Resolve problems within reasonable time frames (or as per SLA) and first-time-fix parameters Curate customer information Build and maintain customer relationships
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