Customer Services Representative

Location
Macclesfield
Salary
£19k per year
Posted
12 Jul 2018
Closes
09 Aug 2018
Ref
ME-006
Contact
Recruitment Account
Contract Type
Permanent
Hours
Full Time

Customer Services Representative

Division:   ME Legal & Financial Remuneration:

£19,000 (dependant on experience)

Hours:    40 hours per week 

Annual Leave:  28 days (including bank holidays)

As a Claims Executive you will be part of the processing team undertaking a large number of cases that will provide our clients with a valuable step towards receiving compensation for mis-sold mortgages. The post-holder will be responsible for conducting holistic reviews and investigating financial complaints to make a judgement decision.

Key Responsibilities:

  • Discuss cases with customers and financial providers
  • Comply with Data Protection and Confidentiality guidelines and other company policy and procedures
  • Build and maintain expert knowledge in order to conduct the role
  • Build and maintain good general knowledge of the full customer journey
  • Build and maintain accurate client records
  • Comply with company, legal and regulatory standards of conduct
  • Share knowledge and best practice with team and group members and provide support as necessary
  • Share ideas for improvement with management team
  • Attend training courses arranged by the company
  • Carry out any other duties within capabilities as required by the needs of the business

Key Experience:

  • Minimum of 12 months recent experience within a similar role
  • Working knowledge of the redress process
  • Understanding of FCA guidelines and key issues gained through experience within the financial/claims services
  • Experience of working in a productivity and quality target based environment

Professional Conduct:

The Customer Account Executive will:

  • Have a strong Customer Service ethic
  • Be able to have a can-do, positive and friendly manner
  • Be able to effectively manage their own time and handle large workloads
  • Have excellent communication skills, both written and spoken
  • Have a professional work ethic
  • Be very detail orientated
  • Have strong IT, literacy and numeracy skills
  • Be a team player
  • Bave excellent time keeping

If you feel you're the ideal candidate that our client is looking for, then send in your CV today by clicking the APPLY button below.

Keywords: Customer Services Representative, Customer Services Rep, Customer Services Assistant, Customer Services, Customer Account Executive, Claims Executive