NOCN Cymru

Customer Service Executive

NOCN Cymru
Cardiff, Cardiff (Caerdydd)
12 Jul 2018
09 Aug 2018
Contract Type
Full Time

Customer Service Executive - Wales

Responsible to: Account & Sector Manager - Wales

Team: Operations and Customer Service

Responsible for: N/A

Location: Cardiff

Salary Band: £22,149

Hours: 35 hours Purpose and Objectives

  • To provide a high level of customer service support to allocated Centres in Wales including being the first point of contact, resolution of queries and supporting the centre through operational processes and procedures.
  • To ensure that the processes and procedures, which support operational activities, are consistently and accurately applied. Duties and Responsibilities
  • To deliver a high level of customer service to allocated Centres in Wales including answering queries on all NOCN’s processes and procedures.
  • Responsible for the single point of contact service to your designated customers.
  • To resolve on first contact, operational and customer service issues, that may be encountered by centres.
  • To process registrations, awards and to generate certificates. 
  • Undertake all quality controls to ensure accurate implementation of NOCN processes, to maintain integrity and security of data.
  • Ensuring compliance to all processes and service level agreements.
  • To operationally support new Centres through centre approval process.
  • Undertake any other duties as appropriate to the post as requested by the Account & Sector Manager – Wales, Head of Customer Services & Operations and members of the Directorate.

As well as a competitive salary we offer the following:

  • 27 days annual leave, plus 8 bank holidays and 3 discretionary days between Christmas and New Year
  • 35 hour week
  • Generous defined contribution pension scheme
  • Free on-site parking
  • Dress-down Fridays
  • Westfield Health cash plan
  • Childcare vouchers
  • Tax-free childcare
  • Support for training and development (Investors in People)

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