Recovery Administrator x 2 / Rent Arrears / Income Management / Income Officer / Debt Management
Recovery Administrator x 2 / Rent Arrears / Income Management / Income Officer / Debt Management / Welfare Reform / Social Housing
£22,729 per annum
It’s an exciting time at Yarlington as we work towards our Corporate strategy, Next-Gen 2017-2021 and focus on growing our organisation and working tirelessly towards solving the housing crisis.
It’s our collaborative colleagues that make Yarlington a fantastic place to work, along with brilliant management, senior leadership and the professional and personal development opportunities available. This led to us being recognised as 12th in the Times Top 100 Best Organisations to work for 2017 as well as achieving Gold Investors in People accreditation.
Do you have the passion and dedication to work with us to ensure that better future? If you share our vision and want to play a key role in Next-Gen we would love to hear from you. In return, we will provide you with a work environment and culture that will enable you to innovate and thrive.
Why wouldn’t you want to join the Yarlington team?
We are currently seeking a Recovery Administrator who will be responsible for maximising income through the efficient and effective recovery of rent, property charges and sundry debts. Dealing with rent cases from the first contact to pre-notice, you will support and signpost customers to maximise income through benefits and employment.
As a Recovery Administrator, you will carry out all first contact for early intervention of arrears cases on a weekly basis within the housing management system so that the risk of increasing arrears are managed and Yarlington's income is protected.
Additionally, you will recover sundry debts for both current and former tenant and other property charges, proactively manage new tenant accounts, calculate and process refunds and deliver on target arrears performance to ensure a consistent customer experience is delivered.
The successful candidate will have previous experience of working within a busy and challenging environment. You will be up to date with the latest regulations and have knowledge of Welfare Reform and pre-court protocols. Previous experience in dealing with rent arrears is desirable.
Resident Positive – We will guarantee at least two tenants an interview based on them meeting the essential criteria.
The closing date for this role is Sunday 22nd July 2018.
Interviews will be held on Monday 30th July 2018.