Operations Manager- Greenock (37.5 hours)

Operations Manager

GBPCompetitive + benefits

Greenock

Bundles of energy, born to lead, ambition to succeed??? you may already have what it takes to be an awesome Operations Manager with EE. We've got our sights set on the number one slot for customer service. So if you have the skills to help us become the leader in just about everything, there's never been a better time to join. We look for the kind of person who can hire and develop brilliant people, boosting performance at every chance you get; all whilst keeping a lid on costs. If you're doing it right, you won't just hit sales, retention and service KPIs - you'll help us become an even more amazing place to work.

What you'll do:

* Give your team the support they need to deliver unbeatable customer experiences
* Set and manage goals, objectives and performance indicators and do everything to help your team hit them
* Hire the best people and give them the tools they need to reach their potential
* Build networks that facilitate the sharing of best practice across teams
* Motivate your team to go the extra mile and feel energized about EE
* Make sure you and your team always follow rules, procedures and policies
* Understand the needs of our customers and always work to improve their experience.
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You'll definitely:

* Be an inspirational leader with experience of managing and motivating teams
* Have proven experience working in contact centres
* Know what your teams want and balance their needs with business needs
* Have a few GCSEs or something similar under your belt
* Know how to make something that's already great even better
* Be no stranger to delivering results
* Have an analytical mind and an eye for detail
* Take a positive, proactive approach to solving problems
* Know how to manage KPIs.
* You might even:
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* Know a thing or two about telecoms and technology
* Have a degree or management qualification
* Be a dab hand at managing projects.What's in it for you?
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* Competitive salary
* Generous commission
* 75% discount on your personal EE mobile phone package
* 30% Friends and Family discount from day one (conditions apply)
* Bonus
* Pension
* Healthcare Cash Plan
* Life Assurance
* 25 days' holiday
* Discounted products and services, as well as a range of other benefits.
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About EE

We're showing the UK how technology can make the everyday better. Our people are keeping our customers happy with great service, and our network, which has been named as the best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we've focused on creating an energising culture that makes EE an even better place to build a career. Empowered, challenged, supported and rewarded, our people are the key to our success. And the Sunday Times agrees, voting EE as The Best Big Company to Work For. We're at the top of our game, and this is your chance to join us.

At EE, we're creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

We're therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants, generous maternity and paternity leave, and benefits such as childcare vouchers for parents. It's our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in.

If you're thinking about working for the UK's biggest and fastest network, why not follow our shiny new recruitment channels on Twitter, LinkedIn and Glassdoor. Packed with the latest jobs, company news and career stories it could be a great move.