Administrator

Administrator/Customer Services - Crawley - GBP9ph/ GBP20k - Immediate Start

***Temp to Perm***

The Opportunity:
A fantastic opportunity has arisen for a confident, competent Administrator/ Customer Service professional to join this busy team in Crawley. You will work closely alongside the call centre division ensuring that calls are acted upon in the appropriate manner within a good timeframe.

Duties and Responsibilities:
* To effectively and efficiently receive and act upon calls received in the Call Centre
* Plan and resource for the weeks demand.
* Manage and arrange orders for deliveries.
* Ensure Service compliancy targets are met, alongside the Compliancy manager.
* Providing an effective and efficient service to all callers contacting the Call Centre.
* To work with both client and customers to support the team to ensure that clean information is available and entered accurately onto the database.
* To work alongside call handlers to process information through telephone demand.
* Fully utilise IT & communication systems as well as MS Office to undertake tasks to the highest standards
* Liaise with the Resource controller and Team Leader to ensure that jobs are allocated effectively and efficiently.
* To liaise and communicate fully with the client, providing challenge where necessary and recording clean information on the database.
* To work directly with all members of the service teams which include Gas servicing, Planned and Responsive Repairs, to ensure that all administration requirements are managed.
* To communicate with the supply chain, trade suppliers, directly employed operatives and subcontractors, instructing works where necessary, providing challenge where appropriate.
* To contact residents and arrange mutually agreed appointments to carry out works.
* To compile mail merges and sending out letters.
* To manage spread sheets, maintaining data integrity.
* To present a professional manner to represent the business to the client and customers.
* To provide detailed reports on non-compliant properties to the client suitable for initiating legal action
* To submit boiler installation warranty's.
* To manage and priorities Void Property Gas works.

What you'll need:
To succeed in this role, you will have a keen and a willingness to become an integral member of the team in improving the service to all areas of the business as appropriate.

Skills & abilities:
* Accurate data entry skills.
* Good Organisational and prioritisation skills.
* Capable of working on own initiative and part of a team
* Self-motivated
* Good timekeeping
* Ability to communicate in written and oral form
* Attention to detail
* Ability to demonstrate good customer care
* Experience in a similar role is desired
* IT skills - Microsoft Excel, Access and Outlook.
* A willingness to learn.
* Must be able to maintain a calm presence in a challenging environment.
* Experience working with commercial or domestic gas would be advantageous

Education & Qualifications:
* A minimum of four GCSE's grade A-C (or equivalent); must include Maths and English
* An understanding of Microsoft Word and Excel

Knowledge:
* An appreciation for safety in the workplace
* An appreciation for equality and diversity in the workplace

What you'll receive:
* An immediate placement, with excellent potential for temp to perm
* Competitive Salary
* A diverse and busy role where you will be given the opportunity to utilise many skills
* Accrued holiday pay
* Auto- enrolment pension

Are you ready for your next challenge? Then please apply below

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age