Operations Assistant - Business/Private Aviation

The role: Operations Assistant

Our Client is looking for an Operations Assistant.

This is a full-time role based in their offices in Hertfordshire.

This role will be working alongside their Flight Team to ensure every flight from booking to touchdown (and beyond) goes perfectly.

Daily responsibilities will include:
Responsible for the seamless operation of every flight; from sale to post flight actions
Liaising with customers on the phone, email, messaging and in person
Coordinating with their supply chain of aircraft operators, support team and crew
Organising ancillary services such as catering and ground transport
Checking all operational aspects of the flight including airport and ATC slots & weather
Managing 2 assistants and their roster
Improving Standard Operating Procedures and documenting changes in their Ops Manual
Meeting and greeting clients at airports
Working alongside the marketing team on customer retention initiatives
Requesting post flight feedback and reviews

The successful candidate will be:
Highly organised with strong attention to detail
Have an ability to communicate professionally with high profile and High Net Worth Individuals
Feel confident working in a dynamic fast-paced environment and remain calm under pressure
Be an engaging individual with a can-do attitude who is comfortable working towards both individual goals and team objectives

Key skills:
Excellent and fluent written and spoken English is essential
Experience in the aviation industry (ideally private aviation)
Professional and polished communication skills
Advanced technology and computer skills
Ability to absorb and enjoy new responsibility
Team player
Attention to detail and highly organised

Beneficial:
Passion for aviation or aircraft
Languages (French, German or Spanish) would be a bonus but not essential

Spec & remuneration
Starting ASAP
Based at modern offices in Hertfordshire
Competitive salary
Benefits programme including pension and healthcare