Customer Services Supervisor

Nottingham, Nottinghamshire
£23,557 - £26,495 p.a.
11 Jul 2018
22 Jul 2018
Contract Type
Full Time

Customer Services Supervisor

Job Reference : 05130
Location : City Site
Closing Date : 22/07/2018
Salary : Grade F (£23,557 - £26,495 p.a.)
Department : Professional Services
School/Section : Libraries and Learning Resources
Post Ref : A8378

NTU is a great place to work.  We take care of our staff with flexible packages, career progression and opportunities. We value all our staff because we know that it takes a strong and diverse workforce to maintain the kind of success we have achieved.  

2017 has been a year full of prizes, publicity and recognition for the NTU community, culminating in our receipt of the prestigious University of the Year award. Along the way, we’ve recorded some of the highest student satisfaction levels in the country in the 2017 National Student Survey, and achieved the TEF gold standard for the quality of our teaching. We are also extremely proud to have been named Modern University of the Year in the Times and Sunday Times Good University Guide 2018.

Our rise up the league tables, alongside a number of prestigious national awards, demonstrate the potential that creating and forging excellent partnerships while harnessing the talents of all our people, can bring. Join us in our mission to become a university of the future and take your career to the next level too.

Customer Services Supervisor

Libraries and Learning Resources (LLR) is a central academic service which provides support to all students and staff carrying out teaching, learning and research across all schools within Nottingham Trent University.

We are looking for a full time Customer Services Supervisor to work within our fast-paced and dynamic Library on the City Campus where you will lead and supervise a team of Information Assistants and Shelving Support Assistants to ensure the efficient provision and operation of first-line library, IT and AV support and services within LLRs libraries and IT resource rooms.
Confident in dealing with people and in possession of excellent interpersonal and communication skills, you should have the ability to lead and motivate staff. A commitment to developing and maintaining excellent customer service is essential, as is an ability to exercise independence and initiative in organising your own work.

You will have worked in a library, IT support or customer service environment for at least 18 months and have a good general education with a minimum of 3 or more GCSE/O Level/equivalent passes, including English Language. A relevant vocational qualification (for example, an ILM certificate, C&G Library & Information certificate or NVQ) would be an advantage, as would previous staff supervisory experience.

Your hours of work would be 37 per week on a flexible basis to include occasional weekend and evening working. You will also be required to work during some bank holidays.

Role job description and person specification are attached below. The job description details the responsibilities of the role, and the person specification identifies the skills, knowledge, experience and competencies we are seeking for each role. Please use these documents to assess your suitability for the role, and refer to these documents when completing your application to ensure you demonstrate how you meet the requirements of the role.