Part Time Customer Service Representative / Client Support

Job Title: Part Time Customer Service Representative - Rapid Response

Location: Huddersfield, West Yorkshire

Salary: £16,331 - £19,759 pro rata + Shift allowance £3,000 per annum (pro rata part time)

Job Type: Flexible/Part Time; Permanent, 20 hours per week, flexible shift including weekends between the hours of 2pm and midnight working to a 4 week rota pattern.

Are you seeking a fresh challenge in a vibrant and expanding business?

If the answer is yes then this Company has an exciting opportunity within their Rapid Response team.

As the UK's leading incident management and roadside services company, they cover a range of clients in the public and private sectors, 24 hours a day, 365 days a year from their operations centre in Huddersfield. The Company has acquired extensive experience of managing the most complex of recoveries, including police incidents, HGV's with dangerous chemicals and incidents involving livestock transporters involved in road traffic collisions. They work closely alongside Highways England and a number of police forces across the UK.

Role Overview:

Due to continued business growth in these specialist areas, the Rapid Response team is looking to recruit a talented individual to provide a comprehensive, 24x7 telephone support service to those in need of urgent assistance. Each call is unique and the type of support provided is entirely dependent upon the specific requirements of each incident. In all cases the Customer Service Representatives are the first point of contact for those reporting incidents to the control centre. No two incidents are ever the same. The primary objective in all cases is to get the nearest vehicle recovery operator with the appropriate equipment to the scene within agreed timescales and to manage the incident to a successful conclusion.

To be successful in this role you will be/have:

• A strong communicator with great decision making skills and a real team player
• An ability to quickly develop a rapport with customers and suppliers over the phone
• A drive for excellent customer service
• The sensitivity and professionalism to effectively manage pressured situations

This role involves a significant amount of telephone and PC work; candidates must be a confident user of both.

What's in it for you?

Supporting you to be the best you can they'll prepare you for success right from the start. When you join them you'll enjoy a structured training programme during your first 12 months. Beyond that time you will continue to develop in your role through on-going coaching and support. Your salary will grow as you learn and develop.

You'll also enjoy some fantastic benefits:

• Competitive salary quarterly performance bonus
• 25 days holiday increasing to 28 with length of service
• Contributory pension scheme
• Life assurance
• Free eye tests and free car parking
• Modern break out areas with kitchen facilities and TV area (and shower facilities for those that want to take advantage of our cycle to work scheme.)

The company is one of the largest fleet and accident management specialists in the UK. To apply now click the APPLY button to send your CV and Covering Letter.

Candidates with experience of: Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Services Officer may also be considered for this role.