Customer Service Advisor
- Recruiter
- Brook Street
- Location
- Pontypool, Torfaen, Wales
- Salary
- Negotiable
- Posted
- 10 Jul 2018
- Closes
- 07 Aug 2018
- Ref
- HC5167
- Contact
- Brook Street Cardiff
- Contract Type
- Temporary
- Hours
- Flexible Hours
Working for a local organisation, the successful candidate will be an important part of the Customer Services team. The successful candidate will be responsible for delivering excellent Customer Service Support to customers in the NP postcode area.
This is a temporary position but may lead to a permanent role for the right candidate.
The successful candidate must have a customer services background in a call centre or small contact centre environment. Their office in Gwent is based on the outskirts of the Pontypool area. They benefit from having a great working environment, so would attract candidates from South Wales Valleys, Newport or Cardiff areas. There are NO SALES involved in this role.
You will be responsible for:
- Taking calls and updating records
- Helping customers with their queries
- Escalating advanced queries to relevant departments
Candidates must have:
- Customer Services Experience
The candidate will need to demonstrate Customer Services experience on their CV and be willing to learn as part of their role.
The pay rate is initially up to £8 per hour. The successful candidate will also be entitled to 28 days holiday per year and will be paid weekly in arrears. The length of the assignment is initially on a temporary ongoing basis but may be extended to a permanent role.
Please contact Tiffany Heath or apply online.