Customer Service Advisor / Customer Service Officer / Customer Support / Debt Recovery

Customer Service Advisor / Customer Service Officer / Customer Support / Debt Recovery / Income Management / Complaints / Compliments /Housing Management / Safeguarding /Social Housing
Yeovil
2 x Full Time 1 x Part Time (21.5 hours) Permanent
1 x Full Time Temporary 12-month Contract
Salary £22,729
 
It’s an exciting time at Yarlington as we work towards our Corporate strategy, Next-Gen 2017-2021 and focus on growing our organisation and working tirelessly towards solving the housing crisis.
 
It’s our collaborative colleagues that make Yarlington a fantastic place to work, along with brilliant management, senior leadership and the professional and personal development opportunities available. This led to us being recognised as 12th in the Times Top 100 Best Organisations to work for 2017 as well as achieving Gold Investors in People accreditation.
 
Do you have the passion and dedication to work with us to ensure that better future? If you share our vision and want to play a key role in Next-Gen we would love to hear from you. In return, we will provide you with a work environment and culture that will enable you to innovate and thrive.
 
Why wouldn’t you want to join the Yarlington team?
 
We currently have a fantastic opportunity for a Customer Service Advisor to provide excellent customer service to our 20,000 residents through our customer website and digital channels whilst also providing a high-quality telephone service to our bespoke access customers and those reporting emergencies.
 
In this role, you will respond to My Yarlington customers enquiries and resolve at first point where possible and signpost to relevant departments and agencies and provide customer experience support including housing management, debt recovery, access to housing support and escalate any safeguarding/health and safety concerns as a priority.

Your aim will be to resolve customer dissatisfaction at the first point of contact and escalate via the customer experience policy including the recording of compliments, comments and complaints.

What we are looking for:

-A team worker who is resilient and able to remain calm under pressure
-Sound judgement with the ability to prioritise to solve problems quickly and effectively.
-Sound literacy, numeracy and IT skills
-Previous experience in handling customer enquiries
-A broad understanding of the Landlord service
-Previous experience of using computers to input and retrieve data including a CRM   system to record customer contacts

Resident Positive – We will guarantee at least two tenants an interview based on them meeting the essential criteria.
The closing date for this role is Wednesday 25th July.
Interviews will be held on Monday 6th and Tuesday 7th August.