Member Services Manager / Membership Administration Manager

Job Title: Member Services Manager

Location: London

Salary: £37,556

Job Type: Full Time, 1 Year Fixed Term Contract

Closing date: 12pm noon on Friday 27th July 2018

The Company is the voice of dentists and dental students in the UK. They bring dentists together, support their members through advice and education, and represent their interests. This is a challenging and dynamic period for dentistry and the Company is recruiting a Member Services Manager.

Role Overview:

This is a full-time, one year fixed-term post and will be based in our offices in central London. Based within a busy and demanding environment, the post holder will be responsible for the co-ordination and management of the day-to-day activities within the Membership department, including line management of the Administration Team and supervising the Telephone Team ensuring that all member enquiries are handled in an efficient and timely manner whilst maintaining high standards of customer care.

This 'hands on' role also includes responsibility for managing daily renewals procedures, reporting/analysing membership information, leading on complex database matters, and supporting/deputising for the Head of Member Relations.

The Candidate:

Ideally from a membership background, applicants must have proven line management/ supervisory experience and demonstrable project management experience with the ability to devise, implement and monitor new ways of working.

Excellent interpersonal skills, with the ability to motivate, influence and lead team members; and experience and knowledge of database-driven sales and contact systems are also essential.

Benefits:

• Generous company pension scheme
• Childcare voucher scheme
• Cash back for various healthcare treatments
• Employee assistance programme
• Subsidised gym membership

To apply for this role please click the APPLY button and further information will be sent to your email.

The Company is an equal opportunities employer and an Investor in People.

Candidates with experience of: Membership Officer, Membership Assistant, Membership, Office Administration, Membership Development, Client Relationship Management, Membership Administrator, Membership Engagement Officer, Membership Recruitment, Membership Advisor may also be considered for this role.