Business Support / Office Manager

Business Support Manager

Gloucester

£36,720 per annum

Permanent, Full Time

GCH is an independent housing association providing excellent housing management services to over 5,200 tenants and 260 leaseholders in Gloucester.

We are looking for a Business Support Manager to who will be responsible for the management support team and property cares scheduling team, whilst overseeing all customer contact within the Property Services team.

You will lead on developing, implementing and maintaining processes and procedures for the effective delivery of the property services teams’ administrative support services.

You will coordinate and provide non-financial performance monitoring information, ensuring that the property service support team have robust, high quality and effective performance management systems in place, providing accurate performance information.

With experience of leading and motivating individuals, you will be an inspirational manager who can encourage teams and individuals to reach the best of their ability and will hold a relevant management qualification, such as ILM Qualification in Leadership and Management. Customer-focused and results driven, you will be a strong negotiator who can handle challenging situations and demonstrate empathy when liaising with groups and individuals. You will identify and implement service improvements and ensure that all information is clearly communicated to internal and external stakeholders. You will be able to analyse complex information and draw logical and accurate conclusions.

GCH offer excellent benefits including flexible working, town centre office with free parking or free bus travel, subsidised gym membership, Social Housing Pension Scheme, up to 29 days annual leave excluding bank holidays, childcare vouchers and employee wellbeing package.

If you have any questions, please contact human resources 01452 833147.

Closing Date:            23rd July 2018

Interview Date:       23rd August 2018