Product Support Specialist - Pensions

Product Support Specialist - Pensions IT

Warwickshire (Our Ref AL829)

Salary to GBP28,000 pa

Exciting new opportunities have arisen within this expanding and forward thinking specialist IT System Support provider for the pensions industry. Working within a team of dedicated and ambitious individuals, your role will involve:

• Providing excellent customer service to system users.
• Answering technical queries
• Acting on client feedback and forwarding on requests to the Development Team
• Managing the expectations of users
• Arranging system upgrades with users
• Carry out client upgrades
• Update internal systems post upgrade
• Addition of user licenses & modules upon request
• Testing new & existing system functionality
• Documenting processes and testing results
• Providing feedback to Product and Development team on product quality to ensure that applications are fit for purpose
• Preparing data for testing
• Collaborate on creation of test plans
• Remote training (webinars & e-learning)
• Preparing data for training
• Preparing documentation for training
• Updating training records
• Remote demonstration sessions
• Mentoring Apprentice Product Specialist

What you will need:

• Knowledge of the pensions industry, ideally SSAS and SIPP
• Confidence in dealing with specialist industry IT systems
• Excellent customer service skills
• Outstanding communication skills
• A desire for continuous personal development
• The ability to work accurately whilst meeting deadlines

If this role is of interest and you have worked within pensions, financial services and / or the IT industry, then please apply with an up to date CV or call Angela Liscombe at North Oak Recruitment for a confidential discussion.

We aim to respond to all applications but occasionally, due to overwhelming application response, this is not possible. Should you not hear from us within 10 days please assume your application has been unsuccessful. By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us.