Credit Risk/Management Clerk - Bristol City Centre

Our client is looking for a Credit Management/Risk Clerk in the Bristol City Centre. They are a substantial courier service and are looking for someone to join their dynamic team. As well as a generous salary, candidates can expect to take part in many different charity events organised by our client.



The team often go for days trips and organised events such as Zoos, Cruises and Adventure trails.

***** THIS ROLE IS A TEMP-TO-PERM POSITION! ***** - IF YOU HAVE EXPERIENCE IN CLAIMS/FINANCE AND CUSTOMER SERVICE APPLY FOR THIS POSITION NOW!!!

Purpose of Position

• To effect the timely collection of cash receipts due from debtors.

• To ensure customers invoice queries are resolved in line with our credit policy and department SLA's.

• To ensure that Credit Management procedures are maintained to a standard of excellence.

Key Tasks/Areas of Responsibility

• Ensure debt is collected in line with procedure and monthly set targets
• Manage defaulting debtors to conclusion including suspension of services and preparation to legal action
• Take card payments over the telephone
• Month end cash forecasting
• Review with Team Leader daily/ weekly on outstanding balances and queries
• To record all communication with customers on the correct systems and ensure that system is maintained accurately
• Manage returned invoices sent by email and update our systems with the correct contact details
• To investigate all invoice queries received and for necessary credit notes to be raised in accordance with our credit policy
• To notify customers of credit rejections in line with company procedure
• Maintain call quality SLA of 80%
• To liaise with the Team Leaders, Managers, Sales and Depots on all issues of Credit Management

Key Measures of Behaviour/ Skills

Essential:

• Delivering results and meeting customer expectations
• Working with people
• Following instructions and procedures
• Achieving personal work goals and objectives
• Analysing
• Deciding and initiating action
• Coping with pressures and setbacks

Desirable:

• Writing and reporting
• Learning and researching
• Adapting and responding to change
• Applying expertise and technology
• Relating and networking
• Planning and organising

***** APPLY FOR THIS ROLE NOW - IT WILL NOT LAST LONG!! SEND ME YOUR CV () OR CALL ON 01179 264552 TODAY!! *****