Field Force Outbound Advisor

OVO Energy
Bristol (City Centre), City of Bristol
06 Jul 2018
03 Aug 2018
Contract Type
Full Time

Field Force Outbound Advisor
£18,000 per annum
Where in the world of OVO will I be working?
You will be working within the Field Force Experience team, a fast growing business where we are specialising in new, smart technologies to connect our customer’s homes. Our vision is to provide OVO Energy and its customers the best Smart experience in the market, from seamless installation bookings and appointments, to great smart meter data platforms and smart homes.
Working as an Outbound Advisor you will make contact with OVO customers offering them a free upgrade to our SMART meters and advising on the best form of energy management for them.
What will I be doing?
Your day to day schedule will involve:
- Calling existing customers to offer free upgrade – No cold calling.
- Working to team deadlines and personal targets.
- Using your initiative to adjust to an evolving role.
- Understanding the Smart meter process from start to finish.
- Resolving customer complaints and queries on an ad-hoc basis.
- Being involved in an exciting and growing section of the business.
- Being proactive in thinking of ways we can improve the experience for the customer.
Do I have what it takes?
- Attention to detail and high levels of accuracy when working at a fast pace, with the ability to organise and prioritise daily workload.
- Adaptable and quick to respond in a rapidly changing environment.
- Excellent communication skills to include liaising with internal and external departments and organisations to resolve queries.
- Being able to work in a team, good personal timekeeping and willingness to work to OVO’s core values.
To apply for the role of Field Force Outbound Advisor, please apply via the button shown.
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Additional Keywords: Field Force Outbound Advisor, SMART Meter Advisor, Customer Advisor, Outbound Customer Service Advisor, Telemarketer, Internal Sales Advisor, Energy Advisor.