Job Title: Shop Manager
Reporting to: Head of Finance
Hours: 18.75 hours a week, permanent
Salary: circa £20,000 p.a. pro rata depending on experience
To work with the Director, Head of Finance, and curators to deliver a unique, innovative retail offer that supports the Holburne’s business plan, budget, brand and mission. To manage visual merchandising, buying, stock control and financial reporting. The Museum is open 7 days a week; therefore your working days will be spread across the week rather than undertaken consecutively, in agreement with your line manager. There may also be occasional evening work for events.
Key result areas
- To establish, with others, a distinctive retail offer at the Holburne that is consistent with the Museum’s brand identity, values and mission.
- To find, commission and order Museum, exhibition-specific, and other products, in collaboration with curators and others, and balance stock levels of these ranges with other lines.
- To research and order new lines and replenish product lines, ensuring a good stock turn, and to return sale-or-return product which is underperforming. To undertake accurate stock management on the system, raising purchase orders, checking deliveries and invoices against purchase orders and liaising with accounts department to raise invoices where necessary. Make sure prices for all products are visible and barcodes available. Organise product selection panel meetings when needed, visit trade fairs and other retailers and use the internet for ideas.
- To ensure good visual merchandising and point of sale in the shop, ensuring a visually powerful and distinctive looking presentation.
- With the support of volunteers and front of house staff, staff the shop and encourage sales performance. To provide individual and group training and encouragement to volunteers in selling, up-selling, product knowledge and other aspects of retail good practice.
- To undertake half yearly stock-takes, record breakages and process staff transactions according to previously agreed procedure and update stock levels on EPoS accordingly.
- To innovate by researching new products, commissioning opportunities, exploring ideas for retail sales at events and elsewhere and recognise retail opportunities at Museum events.
- To use the EPoS stock management information system to run reports, and analyse Key Performance Indicators (i.e. margin, average transaction value, average selling price, sales per metre, conversion rates, sell through, rate of sale and stock turn) to gain a deep understanding about product performance and buyers in order to plan and manage the business accordingly.
- Process postal, email and telephone orders for catalogues or other products
- Manage the shop pages of the Museum website and develop the online offer to maximise potential turnover.
Person Specification [E = essential, D = desirable]
Knowledge, Skills and Experience
- A demonstrable knowledge of, and commitment to, high quality arts & craft in a retail environment. E
- Knowledge of best practice in sales, retail and merchandising. E
- Knowledge of EPoS stock management information systems. E
- Good working computer knowledge E
- Strong visual merchandising E
- Skilled in product selection and sourcing E
- Numerate with an ability to analyse data, produce reports and understand how to drive both turnover and profit levels E
- Target orientated E
- Commercially astute E
- Highly organised and able to prioritise E
- Friendly, open to new ideas, interested in the Museum collection E
- Skilled in using Excel spreadsheets E
- Strong retail background E
- Experienced in managing or motivating staff or volunteers E
- Good at working as part of a small committed team E
- Willing to adopt hands on approach where appropriate E
- Experience of working in a Museum or other heritage organisation D