Customer Service Advisor

Exeter, Devon
Up to £18,000 DOE Plus Benefits
06 Jul 2018
02 Aug 2018
Contract Type
Full Time

Customer Service Advisor 
Willand, Devon 

Are you a driven and passionate customer service or call centre professional looking for your next challenge? Could you enhance the reputation of an exceptional company within an environment of strong values and great service? If so, read on. 

About Us 

With over 25 years’ experience, PenCarrie has built a strong reputation as a leading B2B supplier to the garment decoration industry. Based in Willand, Devon, PenCarrie stocks over 3,000 product lines from over 80 of the industry’s top brands. 

To join our 200-strong team, we are now looking for a Customer Service Advisor to join us in Willand. 

Your Benefits 

- Up to £18,000 DOE 
- Discretionary bonus 
- Staff discounts on products 
- Wellbeing schemes including life assurance, private health insurance and confidential helpline 
- Free wi-fi in the subsidised canteen 
- Christmas savings options 
- Cycle to work scheme 
- Charity fundraising schemes 
- Company social events 

Joining a hard-working team who are really passionate about what they do, you will find we are well-respected, customer focused and driven to provide the best service. 

We are family-owned and boast great values alongside our excellent reputation. You’ll discover the chance to give back through charity fundraising events. So, if you are looking to work with a company that really is focused on fantastic service and a great career for the future, this is the role for you. 

Your Role 

As a Customer Service Advisor, you will be tasked with delivering exceptional levels of service and upholding our company values. 

In this primarily telephone based role, you will: 

- Field incoming telephone calls from customers, take orders, carry out research and respond to queries 
- Develop strong product knowledge in order to offer suggestions and solutions to customers 
- Maintain communication with other departments to facilitate customer needs 
- Complete a range of supporting administration activities 

About You 

To be considered as a Customer Service Advisor, you will need to be: 

- A positive team player who relates well to all kinds of people both internally and externally to the organisation 
- Able to handle challenging conversations and situations diplomatically and sensitively with an overall aim to find a solution and satisfy the customers’ expectations 
- Confident on the phone with an ability to use your initiative to assist the customer and ensure their requirements are being achieved 
- Organised and efficient with an ability to keep databases up to date 
- An excellent communicator with a natural ability to quickly develop open honest relationships with new and existing customers 
- Happy to go the ‘extra mile’ to exceed customer expectations and increase business growth 

Knowledge and experience of customer service practices and principles is also essential. 

Other organisations may call this role Customer Service Advisor, Customer Care Advisor, Customer Support Advisor, Order Processor, Customer Service Representative, or Customer Service Rep. 

Our client is also eager to hear from candidates who have held the title of Customer Service Executive, Customer Support Advisor, Customer Support Representative, or Customer Care Rep. 

The working hours for this role are 9.30am – 6pm. 

Webrecruit and PenCarrie are equal opportunities employers and are strongly committed to providing equal employment opportunities for all. 

So, if you are an enthusiastic Customer Service Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.