Sales Team Leader
- Recruiter
- Anonymous
- Location
- Harlow
- Salary
- 30000.00 - 35000.00 GBP Annual + Bonus
- Posted
- 05 Jul 2018
- Closes
- 02 Aug 2018
- Sectors
- Travel & Tourism
- Contract Type
- Permanent
- Hours
- Full Time
This is a great opportunity to develop a long term career within this
fast moving IT environment
The Service Desk Analyst will report to the I.T. Service Desk Manager
You will be complimenting the existing IT resources within the
business, is recruiting an individual who can apply themselves to
assist with their desktop and server support requirements.
The key responsibilities of the Service Desk Analyst will be to
support and implement solutions to meet the on-going requirements of
the business. Alongside your team mates nationwide - provide 1st and
2nd line technical support for the Desktop and Windows Server
infrastructure supporting and not limited to - over 1500 internal
users currently spanning across 14 locations (Warehousing and Offices)
over 4 separate shift patterns, in 5 different countries and 2 times
zones with future potential to provide a 24x7 service.
This is an onsite ONLY role and will require a level of physical
ability for occasional manual handling, equipment carrying, working at
height and equipment assembly. You may from time to time be required
to travel to other sites. You may from time to time be required to
work evenings and weekends.
Key Responsibilities of the Service Desk Analyst
The key responsibilities will be to support the business and implement
solutions to meet the on-going requirements of the business by
providing technical support, help and guidance to the business users
using (but not limited to) the following skills
* Providing 1st and 2nd line technical support - remotely & in person.
* Desktop Administration / Support Tasks
* Excellent customer service skills
* PC laptop Build/configuration, Installation and asset management
* Basic Server Administration
* AD User Creation - Creation, Amendment, Deletion, Assignment
* Escalate calls to 3rd line support analysts if the problem is more
complex.
Essential Skills - Technical
* Windows Desktop - Windows XP, 7, 8.1, 10
* Microsoft's Office 2016/2013/2010/2007/2003.
* Microsoft Exchange Admin
* Experience of Microsoft 365, Outlook
* Good knowledge of Active Directory and Software Deployment.
* Good understanding of PC hardware for fault finding.
* General Networking knowledge
* Networking Standards TCP/IP and Shared files and folder
administration.
* General Fault Resolution relating to Laptops, PC's, Printers,
Scanners, Switches, web and browsers.
* Tablet and Mobile support, setup and support level knowledge.
* Full UK Drivers license
* CMD/PowerShell
Experience of Tablets and Smart Phones (setup and support level
knowledge APPLE, SAMSUNG)
Able to motivate the yourself and the team in a structured, supportive
and proactive way, working to KPIs and SLAs.
Apply now
fast moving IT environment
The Service Desk Analyst will report to the I.T. Service Desk Manager
You will be complimenting the existing IT resources within the
business, is recruiting an individual who can apply themselves to
assist with their desktop and server support requirements.
The key responsibilities of the Service Desk Analyst will be to
support and implement solutions to meet the on-going requirements of
the business. Alongside your team mates nationwide - provide 1st and
2nd line technical support for the Desktop and Windows Server
infrastructure supporting and not limited to - over 1500 internal
users currently spanning across 14 locations (Warehousing and Offices)
over 4 separate shift patterns, in 5 different countries and 2 times
zones with future potential to provide a 24x7 service.
This is an onsite ONLY role and will require a level of physical
ability for occasional manual handling, equipment carrying, working at
height and equipment assembly. You may from time to time be required
to travel to other sites. You may from time to time be required to
work evenings and weekends.
Key Responsibilities of the Service Desk Analyst
The key responsibilities will be to support the business and implement
solutions to meet the on-going requirements of the business by
providing technical support, help and guidance to the business users
using (but not limited to) the following skills
* Providing 1st and 2nd line technical support - remotely & in person.
* Desktop Administration / Support Tasks
* Excellent customer service skills
* PC laptop Build/configuration, Installation and asset management
* Basic Server Administration
* AD User Creation - Creation, Amendment, Deletion, Assignment
* Escalate calls to 3rd line support analysts if the problem is more
complex.
Essential Skills - Technical
* Windows Desktop - Windows XP, 7, 8.1, 10
* Microsoft's Office 2016/2013/2010/2007/2003.
* Microsoft Exchange Admin
* Experience of Microsoft 365, Outlook
* Good knowledge of Active Directory and Software Deployment.
* Good understanding of PC hardware for fault finding.
* General Networking knowledge
* Networking Standards TCP/IP and Shared files and folder
administration.
* General Fault Resolution relating to Laptops, PC's, Printers,
Scanners, Switches, web and browsers.
* Tablet and Mobile support, setup and support level knowledge.
* Full UK Drivers license
* CMD/PowerShell
Experience of Tablets and Smart Phones (setup and support level
knowledge APPLE, SAMSUNG)
Able to motivate the yourself and the team in a structured, supportive
and proactive way, working to KPIs and SLAs.
Apply now