Account Manager

Are you seeking a new professional challenge with attractive prospects at an international level? Are you keen on working with top management of the world’s most recognized companies?

Are you highly motivated, flexible, and willing to take responsibility within a diverse fast-paced environment?

The Company

A leader in strategic communications research and consulting. Active across a variety of sectors, including automotive, technology, financial services, chemical and pharmaceuticals, we have the privilege of working with the world’s most valuable brands. Our progressive in-depth methodologies provide our clients with actionable insights into the effective and efficient execution of public relations and communication programmes.

The Company was founded in 1987 and is headquartered in Mainz, Germany. We are a global firm with eight research centers around the world.

Job Overview

As Account Manager, you are responsible for servicing a defined set of clients successfully and profitably. The Account Manager is accountable for maintaining their projects to ensure the desired results are achieved, the most efficient resources are used and all stakeholders involved are satisfied. They have responsibility for creating exceptional client deliverables by producing high-quality PRIME reports and finding the best ways to represent data to help their clients make good decisions. The Account Manager is responsible for ensuring client retention and identifying growth potential of existing client revenue.

Roles and Responsibilities

• Analysis of international traditional and social media coverage, providing our clients with strategically relevant information and competitive intelligence
• Responsible for management of media monitoring and analysis projects in the pharmaceutical sector
• Servicing client accounts with day-to-day needs, ongoing tracking, and ad hoc requirements
• Collaboration in the provision of services, project design, project management (working closely with colleagues around the globe)
• Escalating roadblocks to Account Directors in a timely manner with suggestions for solutions
• Retention and opportunities for revenue growth of existing client base 
• Assisting in the development of briefs for new and existing clients
• Taking full responsibility and ownership for smaller client accounts
• Line managing a number of account executives
• Where account ownership is held, ensuring all contracts are signed and up-to-date
• Creating proposals for ad hoc client work, and agreeing pricing with client / Account Director
• Communicating client project and ad-hoc costs for invoicing to Accounts
• Communicating effectively internally and externally
• Where account ownership is held, ensuring account team utilises best practice processes for optimum efficiency

Experience and qualifications:

• At least two years’ experience in Media Analysis, Marketing, Market Research, Communications or PR Proven experience developing successful client relationships in professional services or research environment 
• Proven research and analytical skills – as part of a university project such as a dissertation or examples of workplace experience 
• Pharma-specific experience or interest
• An academic degree (Bachelors, preferably a Masters) Marketing / Communications / Media / Business Administration / Social Sciences or in Medical / Pharma / Science field
• Confidence in presenting to top-level management and the ability to write with precision
• In-depth, working knowledge of MS Office
• Knowledge of quantitative and qualitative methods such as content analysis as well as statistical tools (SPSS, Stata or R)
• Intellectually curious

Beneficial:

Master’s degree in Marketing / Communications / Media / Business Administration / Social Sciences or in Medical / Pharma / Science field

Key Skills:

• Driven and enthusiastic 
• Strong client services ethos 
• Confident communicator
• Analytical mindset
• Impressive writer
• Superb time management and organisation
• Team management

Benefits:

• Competitive salary starting from 30k - 34k depending on experience
• 26 days holiday plus 8 days bank holidays
• BUPA Private Healthcare and Cash Back Plan
• Company Pension Scheme