3rd Line IT Infrastructure Engineer
3rd Line IT Infrastructure Engineer
Job Reference: 18-10
Contract Type: Permanent, Full time
Practice Areas: IT, Infrastructure, Engineering, Aerospace, Defence
Experience: 5+ years
Salary: Up to £32-36K
The Role. As a result of our continued success and business expansion, we are delighted to offer an amazing opportunity to join our IT Team. This role is to work as a 3rd line engineer within Inzpire’s IT department. Our IT team look after all elements of Inzpire’s information systems and provides a broad range of services covering infrastructure, comms, collaboration, enabling services, information assurance and various customer-facing services. You will be working under the Senior Infrastructure Engineer & Architect, assisting in all areas of design, security, installation and configuration for new systems (both for internal and external customers) and working to maintain, document and manage all aspects of the existing infrastructure. You will be supporting an infrastructure that is largely comprised of Windows Servers (2012) and strong Microsoft skills are required although some experience with Linux will be beneficial. You will need to be comfortable working with Cisco Catalyst switches, with VSphere and Veeam. In addition, any existing knowledge / experience of NSX, Fortinet and Sophos XG firewalls, Clearswift gateways, Ivanti / Heat and Solarwinds will count in your favour. There will also be considerable opportunity for on the job training, to develop your own skillsets and to pass those skills on to the rest of the team. Our IT team is often tasked with the provision of technologies and capabilities that might not normally be required for businesses of our size and in so doing you will be working across all business areas at all levels. Consequently your ability to work with non-IT colleagues and specialists alike, together with your creativity and tenacity will be highly prized.
In your role you will need to:
- Develop and maintain a thorough understanding of the Inzpire infrastructure and the technologies we use.
- Apply the principles of security by design.
- Lead various projects for the development of new services and the growth and development of our existing systems.
- Provide IT advice and guidance in plain/layman’s terms to different areas of the business.
- Create and maintain documentation to detail changes or configuration settings in a way other engineers can follow and apply.
- Monitor operations, apply and maintain patches system wide, and analyse logs as necessary.
- Coordinate and work with suppliers, contractors and other third parties.
- Perform security testing with standard software to identify vulnerabilities and to rectify and retest where necessary.
- Occasionally travel to customers sites to resolve 3rd line incidents with the support of outside contractors and phone support from Inzpire engineers. Possibly to stay overnight when necessary, paid for by the company.
From time to time you may also be asked to cover the duties of other team members due to absence or lack of availability in order to carry out basic helpdesk functions and maintain day to day operations.
The Person. As a visible and accessible point of contact for our internal customers, it is essential that you have a ‘can-do’ attitude and have experience in a customer facing or service environment. In addition, you will have a good level of experience in networking and significant experience working with and optimizing Windows server environments. The ideal applicant will be comfortable configuring and managing Exchange, working with AD services, database servers, web servers and with a good basic knowledge of endpoint and mobile technologies. You will be an engineer and a problem solver at heart with an analytical approach and you will benefit from good organizational and administrative skills.
The Company. Inzpire Limited is a highly innovative and rapidly growing technology company who design, develop and deliver some of the world’s most advanced aviation related training, products and services from our modern office in Lincoln. We have been a Sunday Times ‘100 Best Small Companies to Work For’ employer for each of the last 4 years and in April 2014 Her Majesty the Queen graciously awarded Inzpire the UK’s highest business award, the ‘Queen’s Award for Enterprise in Innovation’ in recognition of our outstanding GECO family of high integrity, app based aviation tablet products. We have been crowned as the ‘Most Innovative Company in the East Midlands’ by the Government’s ‘Business is Great’ campaign and won both the ‘Product of the Year’ and ‘Global Ambitions’ awards at the 2017 Lincolnshire Digital & Tech Awards.
Our team consists of very experienced and highly capable aviators together with outstanding software developers, engineers and commercial staff working together in a friendly, focused Small to Medium Enterprise with a mature ‘can do’ work ethic. Our central business functions are located in an easily accessible, bright, modern Head Office to the West of Lincoln alongside our Mission Systems team while the majority of operational specialists within our managed services divisions are embedded alongside our military customers.
The Location. The post is primarily based in Lincoln but the Company may require the successful candidate to travel to other sites within the UK in discharge of duties. Provided that the responsibilities of the role are delivered, the incumbent will have considerable freedom to work in accordance with their own discretion and the Company’s best interests. At Inzpire, people are judged by commitment and results rather than convention.
The Package. If you pride yourself on personal accountability, want a role where there is nowhere to hide, but plenty of space for you to stand out, and you are looking to forge a successful career in a dynamic expanding company, this is the role for you. In return we offer a generous benefits package that includes the issue of a laptop and mobile phone, 30 days paid holiday plus 8 days Bank Holidays per year; private medical insurance; private dental insurance; death in service and business travel insurance; company contributions into a Group Personal Pension Scheme; funded role specific training; financial assistance with Continuing Professional Development courses; and an annual Profit and Performance Related Pay scheme. The Company also participates in tax efficient Childcare Vouchers, Cycle to Work and Charitable Giving schemes.
If you have the required background and are interested in joining a high performing team supporting the delivery of exceptional award winning aviation products and services to our customers, we would be delighted to hear from you.