Call Centre Agent

An exciting opportunity has arisen for multiple Call Centre Agents to
join our expanding teams in both Reigate or Redhill. If successful, we
offer a competitive salary, a performance related bonus, contribution to
pension and private medical cover, along with 25 days holiday plus bank
holidays. You will receive a comprehensive training programme including a
classroom based induction and ongoing training.
As a Call Centre Agent you will mainly be taking inbound calls relating
to employee benefits and occupational pension schemes. You may be
required to answer queries via email and be asked to provide support to
the administration and customer service team. You will be working to
KPI's in a fast paced, busy call centre environment.
Call Centre Agent Requirements:
• Possess outstanding customer service and administration skills
• Be a confident communicator
• Good I.T skills
• Have a friendly and professional telephone manner
• Grade 9 - 4 / Grade C or above for English Language and Maths at GCSE
or equivalent
Please note that our offer of employment is subject to satisfactory
background checks being completed.
The Company
Willis Towers Watson is a leading global advisory, broking and solutions
company that helps clients around the world turn risk into a path for
growth. With roots dating to 1828, Willis Towers Watson has 40,000
employees serving more than 140 countries. We design and deliver
solutions that manage risk, optimize benefits, cultivate talent, and
expand the power of capital to protect and strengthen institutions and
individuals. Our unique perspective allows us to see the critical
intersections between talent, assets and ideas - the dynamic formula that
drives business performance. Together, we unlock potential. Learn more at
(url removed).
Willis Towers Watson is an equal opportunity employer
Willis Towers Watson believes that effectively managing a diverse
workforce is vital to our business strategy. We have an obligation to our
organization, ourselves and our clients to hire and develop the best
people we can find. We will continually review our policies and practices
to ensure that all areas of the employment process (including recruiting,
hiring, work assignments, compensation, benefits, promotions, transfers,
company-sponsored development programs and overall workplace experience)
are free from discriminatory practices. We are committed to equal
employment opportunities at Willis Towers Watson.
Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted
through our web site or to personal e-mail accounts of employees of
Willis Towers Watson are considered property of Willis Towers Watson and
are not subject to payment of agency fees. In order to be an authorized
Recruitment Agency/Search Firm for Willis Towers Watson, any such agency
must have an existing formal written agreement signed by an authorized
Willis Towers Watson recruiter and an active working relationship with
the organization. Resumes must be submitted according to our candidate
submission process, which includes being actively engaged on the
particular search. Likewise, for our authorized Recruitment
Agencies/Search Firms, if the candidate submission process is not
followed, no agency fees will be paid by Willis Towers Watson. Willis
Towers Watson is an equal opportunity employer