Complaints Team Leader
- Recruiter
- Anonymous
- Location
- Blackburn
- Salary
- Competitive
- Posted
- 04 Jul 2018
- Closes
- 27 Jul 2018
- Sectors
- Engineering, Defence
- Contract Type
- Permanent
- Hours
- Full Time
About the role:
PCSE are looking for a Complaints Team Leader to join their team in Blackburn. If you are a strong Team Leader who thrives on People Development this role will be perfect for you. Under the direction of the Operations Manager you will support and manage your team responsible for receiving, investigating and responding to complaints and escalations within contractual service levels. In return we will offer you personal development and the opportunity to work in a key department.
What you will do:
*
Building and leading the Customer Relations team.
*
Management of the team including succession planning and talent management
*
Monitor, review and report on all complaints/customer service related issues to the business
*
A clear understanding of the contractual requirements of the Capita PCSE contract, service level agreements and all necessary legislation associated with service delivery
*
Relationship management
*
Third Party supplier procurement and management
Your experience will include:
*
Experience of managing teams and undertaking performance reviews and development for your team
*
Experience of managing a complaints team
*
Workflow Management and control
*
Strong stakeholder management experience
*
Strong Quality assurance background
*
Results orientated and experience of high volume operations
About Capita PCSE
At Primary Care Support England (PCSE), part of Capita plc, we're committed to providing services that underpin the NHS in delivering high quality primary care services for patients. Whether it's managing supplies and market entry applications or moving medical records and processing payments, we deliver key administrative and payment support for GP's, dentists, pharmacies and opticians. Our vision is to create more modern, efficient, easy to use support services for the future - and we hope that you'll join us in achieving just that.
Capita Plc are the UK's leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customer's needs, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.
What next?
Looking to go further? Let your line manager know and click apply now to a short application and send us your CV. Any questions before taking the next step? You can contact Vicky McCabe on for support.
| Look Closer. Go Further. |
Follow Capita on
Follow Capita on
Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.
If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check
PCSE are looking for a Complaints Team Leader to join their team in Blackburn. If you are a strong Team Leader who thrives on People Development this role will be perfect for you. Under the direction of the Operations Manager you will support and manage your team responsible for receiving, investigating and responding to complaints and escalations within contractual service levels. In return we will offer you personal development and the opportunity to work in a key department.
What you will do:
*
Building and leading the Customer Relations team.
*
Management of the team including succession planning and talent management
*
Monitor, review and report on all complaints/customer service related issues to the business
*
A clear understanding of the contractual requirements of the Capita PCSE contract, service level agreements and all necessary legislation associated with service delivery
*
Relationship management
*
Third Party supplier procurement and management
Your experience will include:
*
Experience of managing teams and undertaking performance reviews and development for your team
*
Experience of managing a complaints team
*
Workflow Management and control
*
Strong stakeholder management experience
*
Strong Quality assurance background
*
Results orientated and experience of high volume operations
About Capita PCSE
At Primary Care Support England (PCSE), part of Capita plc, we're committed to providing services that underpin the NHS in delivering high quality primary care services for patients. Whether it's managing supplies and market entry applications or moving medical records and processing payments, we deliver key administrative and payment support for GP's, dentists, pharmacies and opticians. Our vision is to create more modern, efficient, easy to use support services for the future - and we hope that you'll join us in achieving just that.
Capita Plc are the UK's leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customer's needs, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.
What next?
Looking to go further? Let your line manager know and click apply now to a short application and send us your CV. Any questions before taking the next step? You can contact Vicky McCabe on for support.
| Look Closer. Go Further. |
Follow Capita on
Follow Capita on
Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.
If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check