Food and Beverage Team Leader

The best of everything, that's the Audley way. From the simple to the finest cuisine, beautiful settings in heritage buildings, and, of course, the very best people. We'll look to you to lead your team in delivering a warm, friendly, exceptional service in our restaurant and bistro. As a luxurious brand that's growing fast, we invest in the development of all our people - making Audley an ideal place to drive a career in hospitality.

The Role

* Day to day you will supervise a small team of people, you will work to maintain department facilities, standards of presentation and levels of service to a level that achieves and exceeds customer expectations.
* Work to ensure our owners and customers receive outstanding, personalised service
* Set and maintain the highest standards of dress appearance and hygiene at all times in line with our clients uniform standards.
* Supervise Food, Beverage and Restaurant operations, ensuring that guests receive exceptional service, well presented food, and served efficiently in a relaxed atmosphere.
* Be equipped to deal with sudden employee shortages through absenteeism, being able to deputise in any job capacity.
* Deal with complaints and negotiate with owners and customers in a warm and empathetic way, as necessary.

Other responsibilities

* Liaise duty rotas and weekly work schemes with the Village Manager
* Ensure that timesheets for all members of your department are completed on a daily basis with all breaks documented.
* Monitor the requisition of Food & Beverage/Consumable Stocks; ensuring par stocks are maintained where required.
* Promote the village to the guests and encourage your staff to do the same.
* Cash handling procedures, with allowances and management accounts processed daily.
* Up hold the correct and legal use of any Liquor Licence.
* Ensure a daily brief of Colleagues is carried out.

Qualifications & Experience:

* Food and beverage or leisure club management experience in a 4* or higher hospitality environment
* Experience dealing with customers on a regular basis
* Committed to delivering customer service excellence
* Excellent communication skills, both written and spoken
* Self motivated and driven by standards and sales opportunities
* Excellent organisation skills with the ability to prioritise and produce creative solutions

What's the package?

* GBP15,000-GBP16,000 per annum
* Medicash
* Continual Training
* E-Learning for personal development
* Flexible Benefits
* Discounted Reward Scheme (Time to Treat yourself)
* Uniform
* High employee satisfaction environment (90% this year!)