Brook Street

Quality & Risk Management Administrator

Brook Street
Belfast, County Antrim, Northern Ireland
Up to £20000 per annum
04 Jul 2018
01 Aug 2018
Contract Type
Full Time

Brook Street Recruitment (UK) Limited is delighted to be working on behalf of our Belfast client to recruit a Quality and Risk Management Administrator.

The main purpose of the role is to ensure we deliver efficient, appropriate creditor and customer focused compliance that meets all internal and external standards.


* To create and implement an audit schedule in respect of all business areas;
* Assist with creation and implementation of the company's compliance framework;
* Responsible for completion of internal audit procedures and continuous quality monitoring;
* Play an active role in creating solutions to mitigate risk;
* Provide summary reports to be shared with business areas and Senior Management;
* Keep up to date technically with insolvency legislation and other relevant guidance;
* Communication of technical knowledge and legislation changes effectively to all business areas;
* Assist with dealing with complaints when required.

As such, the successful candidate will need to be professional, creditor and customer-centric and be comfortable providing constructive feedback.


* A professional attitude and desire to make a difference;
* Ability to deliver difficult messages in line with conpany values;
* Willingness to learn new skills and take ownership of matters;
* Adaptability and a positive attitude to change;
* Excellent time management;
& Results driven;
Attention to detail;
* Ability to work in conjunction with others and provide support where necessary;
* An ability to work independently and as part of a team;
* Excellent organisation; and
* Strong analytical skills.

Essential Criteria

* Previous relevant experience working in an IVA setting;
* Excellent oral and written communication;
* Previous experience delivering customer service; and
* Proficient in the use of Microsoft Packages (specifically MS Excel, MS Word & MS Outlook).

Desirable Criteria
* Previous experience in a compliance role;
* Previous experience using the Vision Blue case management system;
* Formal insolvency qualification e. CPPI;
* Previous experience in a professional practice.

Full training will be provided and you will be joining an experienced team who will be there to support you with your own development.

Salary & Benefits
A very competitive package will be offered, a comprehensive benefits' package to include Performance-Related Bonus, Private Healthcare, Company Pension Scheme, a 37 hour work week, 26 days' holiday per year progressing to a maximum of 27 days plus 8 statutory holidays, plus the option to purchase 1 additional week's holiday, Health Cash Plan, Life Assurance, Income Protection after 1 year service, Employee Assistance Programme, Travel Season Ticket Loan, Childcare Vouchers, Staff events, dress down Fridays, and free tea/coffee every day

Please send your CV via the link