Brook Street

Customer Quality Associate - German Speaking

Brook Street
Liverpool, Merseyside, England
Up to £18200 per annum
04 Jul 2018
01 Aug 2018
Contract Type
Full Time

Are you passionate about customer service? Would you like to work for a global leader in household goods, manufacturing and energy?

If so, this could be the perfect role for you.

Benefits for this role include:

A competitve salary of £18,200 per annum.

Flexible working with no weekends involved, with shift patterns ranging from 0700 until 1800 Mon-Fri.

Discounted memberships and vouchers.

This role requires a candidate that is multilingual and confident in speaking both English and German.

Your day to day responsibilities include:

Coaching and developing within the team to maximise performance.

Providing quality-related services to the project being worked on.

Undertaking quality monitoring and quality assurance and then the consolidiation o fquality results

Giving feedback of quality results to agents and participating in initiatives to improve botrh quality results and calibiration efforts.

Undertaking key, core business tasks that would be based on operational needs.

Proactive in communication and the execution of daily support which would be aligned with the daily steering and daily needs based on the incoming value, support needs and distributed tasks.

To successfully apply for this role, you will ideally have:

Experience working in a customer contact centre environment.

A passion for the improving and quality of services.

Excellent verbal and written communications skills in both English and German.

If the above matches your skills and experience, please give me a call on 0151 242 6090 or e-mail me on or to apply direct, please follow the below link /portal/full-register