Field Service Supervisor - South East
- Recruiter
- BCT Resourcing
- Location
- London, London
- Salary
- £35,000 per annum
- Posted
- 04 Jul 2018
- Closes
- 01 Aug 2018
- Ref
- 1499923
- Contract Type
- Permanent
- Hours
- Full Time
Position: Field Service Supervisor
Location: South East
Salary: £35000 per annum
Job type: Permanent
MAIN PURPOSE OF THE JOB
To be integral in supporting a team of engineers and technicians in delivering first class customer service in an efficient and professional manner, continually meeting or exceeding given performance targets as directed by their Field Service Manager. The job holder shall always balance the needs of the Customer with the profitability and reputation and must be able to consistently demonstrate exceptional customer service and interpersonal skills.
PRINCIPAL ACCOUNTABILITIES
To Commission New Assisted Living installation on behalf of the Service department ensuring 100% customer satisfaction and improved quality.
To be the Safety Health and Environmental representative for your team in the field.
To generate the maximum amount of profit from our service contracts whilst developing long term business partnerships
To manage the day to day operation of a team of field engineers.
To repair and maintain existing equipment and systems across the full range of products.
To continually exceed performance targets as set by the Field Service Manager in the areas of productivity, quality of workmanship, first fix rate, stock control and attendance at work.
To demonstrate a comprehensive and in-depth knowledge of all the company's core products both in their repair and functionality.
To provide technical assistance and training to other members of the team and customers as directed by the Company.
Identify issues that impact upon customer satisfaction levels and actively participate in their resolution and future prevention, whilst adhering to the Company's policies and procedures.
To be able and willing to work outside geographical boundaries, to demonstrate co-operation and flexibility in meeting the demands of customers throughout the business.
KNOWLEDGE/EXPERIENCE/SKILLS NEEDED
Monitor the status of DBS checks or similar as directed by the Company policy.
Comprehensive and in-depth technical understanding of the Electrical and Electronic systems /principles.
An electrical/electronic qualification equivalent to or above an NVQ level 2 or similar.
Full driving licence.
Be able to demonstrate problem solving and analytical skills.
Be able to demonstrate Customer focus – the customer comes first.
Be able to demonstrate effective team working including mentoring/coaching and training others
Effective communication skills
Effective time management & planning skills.
A flexible approach to work.
The ability to work at heights or in confined dusty spaces.
Good IT skills
ADDITIONAL INFORMATION:
Managing- around 7-8 engineers
Flexible with location-where they can be based-need to be flexible where support is needed in that region.
Over time Rates-
Mon-Sat-50% on top of the hourly rate.
£10 extra on call outs
Sun-Bank holiday- 60% on top of basic salary. £30 extra for call out.
Normal working hours will be 8:30pm-5:30pm
KEY SKILLS:
Managing day to day operation of Field Engineers, Safety Health and Environmental representative, repair and maintain existing equipment and systems.
If you have further inquiries about this role, please don’t hesitate to contact our office at: 02033-71-7671
Location: South East
Salary: £35000 per annum
Job type: Permanent
MAIN PURPOSE OF THE JOB
To be integral in supporting a team of engineers and technicians in delivering first class customer service in an efficient and professional manner, continually meeting or exceeding given performance targets as directed by their Field Service Manager. The job holder shall always balance the needs of the Customer with the profitability and reputation and must be able to consistently demonstrate exceptional customer service and interpersonal skills.
PRINCIPAL ACCOUNTABILITIES
To Commission New Assisted Living installation on behalf of the Service department ensuring 100% customer satisfaction and improved quality.
To be the Safety Health and Environmental representative for your team in the field.
To generate the maximum amount of profit from our service contracts whilst developing long term business partnerships
To manage the day to day operation of a team of field engineers.
To repair and maintain existing equipment and systems across the full range of products.
To continually exceed performance targets as set by the Field Service Manager in the areas of productivity, quality of workmanship, first fix rate, stock control and attendance at work.
To demonstrate a comprehensive and in-depth knowledge of all the company's core products both in their repair and functionality.
To provide technical assistance and training to other members of the team and customers as directed by the Company.
Identify issues that impact upon customer satisfaction levels and actively participate in their resolution and future prevention, whilst adhering to the Company's policies and procedures.
To be able and willing to work outside geographical boundaries, to demonstrate co-operation and flexibility in meeting the demands of customers throughout the business.
KNOWLEDGE/EXPERIENCE/SKILLS NEEDED
Monitor the status of DBS checks or similar as directed by the Company policy.
Comprehensive and in-depth technical understanding of the Electrical and Electronic systems /principles.
An electrical/electronic qualification equivalent to or above an NVQ level 2 or similar.
Full driving licence.
Be able to demonstrate problem solving and analytical skills.
Be able to demonstrate Customer focus – the customer comes first.
Be able to demonstrate effective team working including mentoring/coaching and training others
Effective communication skills
Effective time management & planning skills.
A flexible approach to work.
The ability to work at heights or in confined dusty spaces.
Good IT skills
ADDITIONAL INFORMATION:
Managing- around 7-8 engineers
Flexible with location-where they can be based-need to be flexible where support is needed in that region.
Over time Rates-
Mon-Sat-50% on top of the hourly rate.
£10 extra on call outs
Sun-Bank holiday- 60% on top of basic salary. £30 extra for call out.
Normal working hours will be 8:30pm-5:30pm
KEY SKILLS:
Managing day to day operation of Field Engineers, Safety Health and Environmental representative, repair and maintain existing equipment and systems.
If you have further inquiries about this role, please don’t hesitate to contact our office at: 02033-71-7671