Brook Street

Sales Consultant - High End Retail

Recruiter
Brook Street
Location
Poole, Dorset, England
Salary
£18000 - £25000 per annum + bonus, parking, 31d holiday
Posted
04 Jul 2018
Closes
01 Aug 2018
Ref
SOU/804589
Contact
Ben Grice
Contract Type
Permanent
Hours
Full Time

Sales Consultant - Poole - Salary £18,000 guaranteed for first year + bonus

Are you a people person with an excellent customer focus?

Do you have previous retail experience with a high-end brand?

Looking to join a friendly and supportive team?

Brook Street is happy to present the opportunity to join a friendly sales team within a successful high-end furniture company based in Poole. The Sales Consultant will act as the first point of contact for our client's customers; driving sales and enhancing the best in class customer experiences whilst displaying a passion for the heart of what our client does as a British Handmade furniture manufacturer.

Candidate Requirements:

You will have at least 1 year retail sales experience within a high-end / luxury brand and you will have a high standard of customer service skills - understanding what excellent service is and how to provide this to the customer so that they are happy to use the client's services and products again.

You will be happy to work rota-based shifts (Monday to Friday between 9am - 8pm / Saturday between 9am - 6pm / Sunday between 11am - 5pm) (37 hours per week / 5 days per week). Generally you will get 1 full weekend off per month.

Additional experience required includes:

  • Ability to articulate thoughts into clear concise written and verbal communication
  • Excellent organisation and listening skills
  • Negotiation, numeracy and influencing skills
  • Ability to work under pressure and manage personal effectiveness
  • Attention to detail with a high level of accuracy
  • Quick learner with the ability to analyse and understand customer needs
  • Team player encouraging and motivating others
  • Computer literate ~ Microsoft Office


Why work for our client:
In recent months our client has achieved an impressive level of growth with their internal sales team which has given them the opportunity to add additional staff to their energetic and passionate team. You will receive a guaranteed salary for the first year of £18,000 along with the opportunity to add to this with commission and performance based bonuses. First year on target earnings are projected to be between £21k and £25k however their top earners bring in over £30k per annum.

Our client continually invests in their whole team, you will be supplied with a uniform, there is free parking, and lots of chances for progression.

What the role will involve:

  • Actively take advantage of all sales opportunities by presenting and discussing various handmade product options based upon your discovery of the prospective customers' lifestyle, needs and goals
  • Achieve set targets for orders and sales, margins, furniture protection and payment options
  • Deliver effective and productive customer experiences and to build customer loyalty promoting our client's brand
  • Lead by example interacting with customers on the sales floor and observe shopping behaviours and customer experiences
  • Promote a customer care approach delivering high level satisfaction through to investigating complaints through NPS or issues of poor customer care, both timely and efficiently
  • Assist customers in financing, purchasing, delivery and ultimate satisfaction
  • Complete store administration including the processing of order confirmation in an accurate and timely manner
  • Responsible buddy for the successful on boarding of new Sales Consultants
  • Maintain high levels of visual merchandising and housekeeping standards in alignment with Health & Safety legislation
  • Proactively increase personal knowledge of products, (REACH) sales techniques and promotions through continuous professional training and development
  • Quick learner with the ability and desire to work collaboratively in a team environment
  • Perform other ad hoc duties as required


Call to action:

This role would suit someone who is looking to gain invaluable sales experience to build a positive and successful sales career. You will ideally have been working for the last year within a sales related role and you will be used to speaking with customers and clients on the telephone.

This is an immediate start, for more information please contact Ben at Brook Street on 02380 224139 or send your CV to Ben (at) brookstreet.