Customer Services Team Leader BLUN67053
Our client is an innovative and trusted manufacturer and supplier of specialised procedure packs and vascular access devices to hospitals across the world. They are proud of their achievements but never sit back on their laurels, as they strive to continuously improve in all aspects of the products and service they give to their worldwide base.
NxStage is leading a movement to transform kidney care by offering patients the choice of receiving their kidney dialysis treatments at home to allow each patient to fit their treatment around their life and lifestyle.
Our client is now looking to recruit a NxStage Customer Services Team Leader to join them to lead a small team of customer services representatives ensuring a high quality of customer service is executed when dealing with patients, customers and NxStage representatives.
Continually looking at process efficiencies within the team and proactively managing performance and behaviours impacting the success of the department, you must oversee that orders are delivered to the patient on-time and accurately and collate team performance statistics, through regular review with team members, identifying on-going training and development needs.
Ensuring the speedy and efficient resolution of any queries, you will support NxStage growth plans and provide on the job coaching and training to ensure that team members understands the customer requirements. You will lead regular meetings with NxStage to feedback on issues, performance and current projects. The ability to build strong, collaborative relationships with the customer and their end-users is essential to this role.
With extensive customer service experience and a good understanding of the intricacies of cross functional communication and processes, candidates should have experience of IFS/ERP systems and demonstrate a strong customer / patient focus. Results driven and receptive to change, the role will require some occasional travel and visits to hospital / NxStage events and the ability to compose and analyse reports on efficiency.
Please note: The role will initially be based in Droitwich but is due to move to Worcester within the next year.
In return, our client can offer a competitive salary, pension, 25 days holiday which increases with service, private healthcare, life assurance, holiday purchase scheme and a flexible benefits platform.
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.
Apply for Customer Services Team Leader BLUN67053
Already uploaded your CV? Sign in to apply instantly