Head of Customer Services

My client is the UK's top rated formation agent specialising in the registration of limited companies and LLPs. They are now looking to recruit a Head of Customer Services for their London office which is constantly growing.

Skills/Expertise required:

• Very high literacy proficiency - impeccable verbal and written communications
• Fast learner with a willingness to learn. Must be willing to take an FCA accredited academic course (paid for by the company) as part of their industry knowledge learning
• Experience of reporting performance and quality metrics to Senior Management
• Experience of dealing with high pressure environments and high volumes of orders

Qualification/Skills required:

• 2:1 degree or higher
• At least 3 years Customer Service contact centre management exposure including of managing teams of staff. This should include telephone answering, emails and ideally LiveChat

Salary: £35,000 - £40,000 per annum

This is a really exciting opportunity to join a leading organisation based in Covent Garden. You do not want to miss out so apply NOW to be considered and we will be in touch to discuss your application further.