First Line IT Support

Cheltenham, Gloucestershire
03 Jul 2018
30 Jul 2018
Contract Type

We fight the cyber-attacks.

You keep us online.

First Line IT Support

Full-time and part-time



As one of Britain’s intelligence agencies, we unlock the complex world of communications to keep our nation safe. Think cyber-attacks, espionage, terrorism, and organised crime. It’s varied and meaningful work that you simply won’t find anywhere else.

Our IT support services are key to our success - and the UK’s security. It’s a chance to learn the ins and outs of IT, in a rewarding environment.

The IT Service Desk is the first point of contact for IT Support, so you’ll quickly restore service. You’ll be offering advice over the phone, instant messaging or face-to-face. Our IT Access Management team makes sure customers have access to the accounts they need across all the infrastructure, so your work will be vital. As a fast-paced, ever-evolving business, you’ll have a varied and interesting workload.

To join us, you’ll need to have a minimum of five GCSEs, grade A-C (including maths and English). A flair for working with computers and other technology, lots of enthusiasm, and a real desire to learn are also essential. Always focused on the customer, you listen hard, explain clearly, and are happy turning your hand to a range of different tasks.

To find out more and apply, please visit or click the apply button.