Sales Agent

Sales Agent / Reservations Agent - English with German, Hebrew or Spanish
The Reservations role is key to driving sales as the front face of our
direct sales to guests. The team build strong relationships with our
English and German, Spanish or Hebrew speaking guests on the phones and
consistently exceed their expectations by delivering an exceptional
customer experience on each call to help them get booked on a Norwegian
cruise. Their knowledge of our product is unparalleled and this team make
sure that each guest benefits from our service.
Our Reservations Team enjoy a varied role and take in-bound calls to
assist our English and German, Spanish or Hebrew speaking guests and
travel agents to book our cruises and match their individual requirements
to book the right holiday for them. A background in sales would be an
asset in this role or previous experience in a call centre. In return we
offer a competitive salary, free car parking and great benefits.
Responsibilities;
- To achieve and exceed business goals and objectives by converting
enquiries from both Travel Agents and Direct German, Hebrew or Spanish
speaking Guests.
- Match individual customers' needs to the right holiday for them.
- Resolve Travel Agent and Guest queries promptly via incoming calls.
- Respond to all incoming email, faxes and written correspondence in a
timely manner.
- Up-selling on stateroom accommodation.
- Deliver an exceptional level of Customer Service at all times.
Candidates must have;
- Excellent communication skills, strong attention to detail, able to
work as part of a team and keep calm under pressure.
- Exceptional customer service skills.
- Strong computer literacy skills and office based experience.
- UK Working Visa or an EU National Passport in order to apply for this
role.
- Fluency in English plus Hebrew, German, or Spanish (written and spoken)
No Agencies Thank You.
Shortlisted candidates will be contacted within 15 days of their
application being submitted