Complaints Advisor BLUC66891

Leeds, West Yorkshire
Competitive Salary
29 Jun 2018
27 Jul 2018
Contract Type
Full Time

About Us

Manheim is the world’s largest automotive services company and, through its unparalleled range of products and services, drives every stage of the used vehicle lifecycle. A subsidiary of Atlanta based Cox Enterprises, one of the world’s leading media companies and providers of automotive services, Manheim handles nearly 10 million used vehicles worldwide, facilitating transactions representing more than $50 billion in value. In the UK, we provide a national physical and on-line auction network, comprising 18 centres.

We also provide vehicle inspection, repair, reconditioning and pre-sale preparation; transport; logistics; full defleet management and outsourced end-of-contract administration. In addition, Manheim is the UK’s leading automotive digital marketing specialist providing retail marketing and specialist web marketing support to more than 85% of the Top 200 UK dealer groups.

About the Role

The Client Services team is a busy and integral part of the business and sits alongside our Legal and Finance teams, working to support 18 of our remarketing centres and their Leadership team across the UK.

As our Complaints Advisor, you will provide expert complaint resolution and help drive a culture where customers are treated fairly, ensuring all complaints are acknowledged and dealt with in a timely and efficient manner. You will deal directly with customers via email, letter, telephone or escalations direct from the branches or senior management and provide the highest level of customer care, service and resolution.

You will also act as a support to the Senior Complaints Advisor with a view to achieving the Senior Complaints Advisor level within 12-18 months of starting this role.

About You

Do you have excellent communication and interpersonal skills? Do you have experience of managing and improving escalation or complaints processes? If so, we want to hear from you!

We’re looking a highly resilient individual who is competent in negotiation and objection handling and who has the ability to pre-empt potential customer problems and issues before they escalate. With knowledge of the customer experience and journey/process mapping, you will demonstrate excellent customer service improvements, results and outputs, and be capable of defining and regulating complaint management standards FCA/TCF.

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.