First Line IT Support Technician / IT Helpdesk

Telford, Shropshire, England
28 Jun 2018
26 Jul 2018
Bluetown Online
IT, IT Support
Contract Type
Full Time

Job Title: First Line IT Support Technician

Location: Telford, TF3 3BD

Salary: Competitive

Job Type: Full Time, Permanent

The Company is the UK's market leader in outsourced waste management and recycling services providing an all-encompassing waste management service that looks to enhance the environmental and financial performance of their customers. With a strong focus on their technology the Company has an ambitious and innovative in-house IT department which manages the technology they use internally and their offerings to their customers and suppliers.

Role Overview:

They have now an exciting opportunity for someone to join our in-house IT department as a 1st Line Support Technician. This could be an excellent chance for someone with the right attributes to begin their career in IT in this busy and ambitious department. Managing helpdesk requests, you will need a good level of customer service, communicating with your colleagues across the business regarding the support you are providing.

Key Responsibilities:

  • Receive requests for assistance through the IT helpdesk and communicate with colleagues regarding timescales for completion
  • Prioritise your workload and ensure deadlines are maintained or variations are advised appropriately
  • Proactively find solutions to requests raised or discuss with colleagues when necessary
  • Taking ownership for the resolution of issues, monitoring progress and applying the escalation procedure as necessary
  • To ensure consistent delivery of high quality services to all clients
  • Assist with plans to install or upgrade items of hardware and/or software as directed

To be successful you will:

  • Have good problem-solving skills and initiative
  • Have knowledge of Windows and Office 365
  • Be an excellent communication skills and telephone manner
  • Have the ability to set expectations and communicate results
  • Be efficient and organised approach to workload

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience of: IT Helpdesk Support Technician; 1st Line IT Support Engineer, SQL, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1st Line Helpdesk Engineer, IT Support Technician, Support Technician, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Support, Citrix, Cloud Technician, 1st Line Support may also be considered for this role.