IT Helpdesk Technician – Entry Level Opportunity

Exeter, Devon
£Competitive Plus Benefits
28 Jun 2018
23 Jul 2018
IT, IT Support
Contract Type
Full Time

IT Helpdesk Technician – Entry Level Opportunity 
Willand, Nr Exeter   

About Us   

With over 25 years’ experience, PenCarrie has built a strong reputation as a leading B2B supplier to the garment decoration industry. Based in Willand, Devon, PenCarrie stocks over 3,000 product lines from over 80 of the industry’s top brands.   

Now, we’re looking for an IT Helpdesk Technician to join our growing team.   

The Benefits   

- Competitive salary   
- Staff discounts on products   
- Wellbeing schemes including life assurance, private health insurance and a confidential helpline   
- Free wi-fi in our subsidised canteen   
- Christmas savings options   
- Cycle to work scheme   
- Social events and charity fundraising   

This is a fantastic opportunity to play an important role in the day-to-day running of our business while enhancing your existing expertise.   

Here at PenCarrie, we believe that in order to be the best, we need the best people. As such, we offer a brilliant range of benefits, invest in our employees’ development, host great social events and promote a healthy work/life balance.   

Your Role   

As an IT Helpdesk Technician, you will provide technical support to employees, as well as external customers on occasion.   

Specifically, you will:   

- Resolve any hardware or software issues   
- Carry out in-depth troubleshooting   
- Provide users with IT training   
- Maintain a log of problems and identify any patterns   
- Arrange for external technical support when problems can’t be resolved in-house   

About You   

To be considered as an IT Helpdesk Technician, you’ll need:   

- Experience of resolving computer software and hardware problems, gained through your studies, your hobbies, within a commercial environment or similar  
- Broad knowledge of Office software applications   
- A good understanding of PCs and fault-finding   
- Strong analytical skills   
- Excellent interpersonal and communication skills, both written and verbal   

We’re eager to hear from you if you’ve worked as, or would like to become, an IT Support Technician, Service Desk Technician, IT Support Analyst, Technical Support Advisor, Customer Support Advisor, Helpdesk Support Analyst or IT Technician.   

Webrecruit and PenCarrie are equal opportunities employers and are strongly committed to providing equal employment opportunities for all.   

To apply for the role of IT Helpdesk Technician, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.