Customer Service Advisor

Hiring People
£18,335.20 - 18,335.20 per year
28 Jun 2018
26 Jul 2018
Hiring People
Contract Type
Full Time

Customer Service Advisor

43 hours per week


Salary £18,335.20

Customer Service Advisor

A modern, expanding small business are looking for a proactive, approachable Customer Service Advisor to join their team. 

It is essential that you are proficient within an Ecommerce/CMS system such as Visualsoft and Magento.

As a Customer Service Advisor you need to be resilient and have a positive can-do attitude. The company are a family run ecommerce business with a small shop front and excellent customer services is integral to their brand. Their mentality is, if they don’t know it they will find out, if they don’t have it then they find something similar.

The company need a team player who can help build the relationship between the company and the customer. You need to demonstrate excellent customer care and communication skills by maintaining a friendly, polite, flexible and professional attitude to the consumer and staff members.

This role has many parts to it so you will never be bored or stuck without things to do and every day you will learn something new. As an ever-growing business the company are looking for an adaptable member of their team that can tackle any problem and has a great eye for detail. They do need a team player who has great computer skills to use their CMS to manage and list new products on the website. If you are creative and know your art products then that is a bonus.

About you


  • Good written and spoken English
  • Good computer skills Organised
  • Use of a ecommerce/CMS system


  • Experience and knowledge of art and crafts
  • Workshop experience is preferred

Main Duties

  • Proficient in answering customer queries using Microsoft Outlook
  • Welcome and advise customers in the right products
  • Help with customer issues and liaising with office & warehouse staff
  • Instore, Live chat and telephone orders and queries
  • Handle complaints and follow up to provide resolution
  • Dealing with Returns and customer exchanges
  • Make changes to the website using Visualsoft to update: prices, images & description
  • Providing refreshments for meetings
  • Liaising with your line Manager and prioritising tasks that you will be receive from other managers
  • Other duties may be required during busy periods

How to Apply

Please attach your CV to the link provided and the hiring company will be in direct contact.

Good luck!

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